Renuka Sharma
Manukau,New Zealand
Summary
Dynamic and results-driven Senior Business Analyst with over a decade of experience delivering innovative solutions that align with organizational strategic and operational goals. Proven expertise in managing complex projects, optimizing processes, leveraging technology for efficiency, and ensuring compliance. Skilled in stakeholder management, thorough analysis, and implementing data-driven solutions. A natural leader and coach with a commitment to delivering high-quality outcomes on time and within scope.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Te Toka Tumai
04.2022 - Current
- Lead BA for end-to-end project delivery at Te Toka Tumai, aligning business needs with technology solutions
- Led UAT testing for Operating Theatre Module for Greenlane, Starship and Te Toka Tumai
- Replacement of legacy system with cloud base application called TrakCare
- Partner with cross-functional teams and to define project scope, objectives, and deliverables
- Design and implement process optimization strategies, resulting in patient centric
- Create comprehensive business requirements documents (BRDs) and functional specifications
- Utilize data analytics tools to provide actionable insights, enhancing decision-making processes
- Champion best practices, conducting daily stand-ups, sprint planning, and retrospectives
- Mentor junior analysts, enhancing team productivity
- Ensure regulatory compliance by conducting audits and implementing risk mitigation strategies
- Providing technical post Go-Live support 24/7
Senior Business Analyst
Mercury Energy
09.2021 - 04.2022
- Contributed to various ICT projects, including:
- Security Development Lifecycle (SDL) for vendor risk assessments and security standards compliance
- Standardizing security processes to align with New Zealand Information Security Manual (NZISM)
- Streamlining the Prompt Payment Discount (PPD) compliance process
Business Analyst
Trustees Executors Limited
07.2021 - 09.2021
- Led two key streams in the Project Rocket initiative for Fisher Funds:
- Improved customer master data quality by identifying data gaps and implementing validation mechanisms
- Enhanced client journey and onboarding processes through improved business requirements documentation
Business Analyst
Downer New Zealand Limited
04.2021 - 07.2021
- Produced Standard Operating Procedures (SOPs) for Microsoft Dynamics for the telecommunication business unit, including:
- Logging reactive faults, resource allocation, and equipment management in Dynamics
Business Analyst
First Security
02.2021 - 04.2021
- Contributed to the payroll system implementation project
- Create comprehensive business requirements documents (BRDs) and functional specifications
- Procedure Business Requirements for middleware and system integrations for annual holiday pay calculations
- Test plans and scripts for UAT
Project Contractor
Coca-Cola Amatil
09.2020 - 01.2021
- Assisted in the SEC program for Foodstuffs and automated financial reporting processes, including:
- Generating and automating monthly and end-of-month financial reports
- Streamlining business processes, including report generation and process mapping
Senior Compliance and Reporting Business Analyst
Fletcher Building
04.2018 - 03.2020
- Built compliance reports and dashboards in Power BI for Accounts Payable
- Automated key reporting processes, saving significant time for weekly and monthly tasks
- Delivered continuous process improvements and automated Excel reports
Senior Business Analyst – Democracy Services
Auckland Council
05.2017 - 03.2018
- Automated reporting processes and improved catering and receipting workflows
- Led financial modelling projects, transforming transactional data into strategic reports
Business Analyst – Transactions Services
Auckland Council
03.2014 - 05.2017
- Revaluations 2014 and objections process
- This was completed within agreed deadlines, with excellent feedback from the Valuations team and Quotable Valuation (QV)
- Automated the year-end process for the annual fee code update for 2015 and 2016
- Rates 2016 – provided technical support for the back-end database
- Data migration 2016 for North Shore City (NSC), Waitakere City (WCC) and Rodney District (RDC) councils: extracted the rates outstanding balances from legacy systems for migration into SAP
- Valuations System Implementation (Valor)
- The project methodology was agile solution development
- Acted as a point of contact for clarification of the requirements during the design, build, testing and deploying phases of the project
- Worked with the project team to produce RFI, RFP and vendor evaluation documentation
- Facilitated workshops with wide range of stakeholders for identifying business requirements
- Used process flows to map the business process and business rules
- As both the process and technical business analyst: produced a detailed requirements document and detailed functional requirements document for the new system
- Completed a test plan and test script for UAT testing
- Managed and maintained the defect register
- UAT test lead and touchpoint for EY auditors
- Debtor’s unallocated credit for Auckland City Council (ACC), Manukau City Council (MCC) and Auckland Regional Council (ARC) SAP
- Work scope includes:
- Post Go-Live debtor migration to SAP
- Managing the process documentation post Go-Live 5 (GL5) for MCC and ACC
- This document provided the business units with recommended options for uploading the remaining credit from the legacy systems into SAP
- Planned and coordinated data reconciliation process pre- and post- GL5
- Liaised with Information Systems (IS) for the data extracts
- Facilitated workshops with the SAP functional consultants and Pathway team to select the best possible approach for migrating the credit data from Pathway to the SAP ERP system
- Managed the Talking Tech enhancement project for WebPay and WebForm
- This enables customers to make payments and payment arrangements over the mobile application
- Provided technical support when required by various teams, in particular: Transactions Services – AR - Credit Control, Rates and Valuations, Inwards payment
- Provided leadership in project activities and problem resolution
Education
Bachelor of Information Systems -
Manukau Institute of Technology
01.2013
Diploma in Business Computing -
Manukau Institute of Technology
01.2001
Skills
- System Implementation
- Business Process Improvement
- Stakeholder Management
- Data Analysis & Visualization
- Agile & Waterfall Methodologies
- Requirement Gathering & Documentation
- Technology Integration
- Change Management
Certification
Power BI Certification – RADCAD (2018)
Lean Six Sigma Yellow Belt Certification
Agile Certification (ICA)
Business Analyst Certification
SAP Financial Essential Training – June 2020
Reboot Your Skills Diploma – May 2020
Business Analyst for Robotic Process Automation – 2019
Professional Member – International Institute of Business Analysis (IIBA)
Accomplishments
- Delivered Patient Administration System (TrakCare) at Auckland District Board for 12,000 users.
- Vendor Management Tool Implementation – Delivered a vendor management tool in One Trust for Enterprise Security, enhancing security risk management.
- User Experience (UX) Enhancements – Improved user experience by automating business processes and designing wireframes (Balsamiq).
- Power BI Dashboards – Built and automated Purchase to Pay (P2P) and Debt Recovery dashboards, streamlining reporting and data integrity.
- Process Automation – Automated manual reporting processes, saving 3 hours weekly and 4 hours monthly on key reports.
- Awards – Recognized with the Upplause Award for demonstrating values of innovation, service, and teamwork.
- System Implementations & Automations – Led system implementations (e.g., Valor) and process automation, significantly improving efficiency across various business units.
- Regulatory Compliance – Delivered compliance solutions such as the Prompt Payment Discount (PPD) removal project and vendor risk assessments.
Timeline
Senior Business Analyst
Te Toka Tumai
04.2022 - Current
Senior Business Analyst
Mercury Energy
09.2021 - 04.2022
Business Analyst
Trustees Executors Limited
07.2021 - 09.2021
Business Analyst
Downer New Zealand Limited
04.2021 - 07.2021
Business Analyst
First Security
02.2021 - 04.2021
Project Contractor
Coca-Cola Amatil
09.2020 - 01.2021
Senior Compliance and Reporting Business Analyst
Fletcher Building
04.2018 - 03.2020
Senior Business Analyst – Democracy Services
Auckland Council
05.2017 - 03.2018
Business Analyst – Transactions Services
Auckland Council
03.2014 - 05.2017
Diploma in Business Computing -
Manukau Institute of Technology
Bachelor of Information Systems -
Manukau Institute of Technology
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