- I like working with my hands and fixing things
- Dancing
- Gardening
- Crafting and DIY Project
- Fashion and Style
- Dance
- Fashion
- Personal Development and Self-Improvement
- Astrology
- Music
- I enjoy cooking for friends and family gatherings
Reokore Thompson
Hamilton,Frankton
Summary
With a proven track record at Angelsea Pharmacy, excelling and Committed to upholding pharmacy ethics and delivering exceptional customer service.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Pharmacy Technician
Angelsea Pharmacy. 2022-2024. WestEnd Pharmacy 2024
01.2021 - 08.2024
- Assisted in medication dispensing, ensuring accuracy and adherence to safety protocols.
- Managed inventory levels, performing regular stock checks and maintaining organized storage systems.
- Provided customer support, addressing inquiries and facilitating prescription pickups efficiently.
- Operated pharmacy software for prescription processing and patient record management.
- Educated patients on proper medication usage and potential side effects during consultations.
- Trained new staff on operational procedures and best practices for pharmacy workflows.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Assisted in management of prescription deliveries, improving patient convenience.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Utilized pharmacy management software to process prescriptions efficiently.
- Developed patient education materials on medication management, contributing to community health awareness.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
GED -
NZMA
Hamilton 12-2021
Skills
- Problem-solving skills
- Team collaboration
- Detail Oriented
- Strong communication
- Mathematical calculations
- Workflow optimization
- Listening
- Answering customer questions
- Medication dispensing
- Prescription filling
- Supply restocking
- Pharmacy ethics
- Pharmacy and customer records management
- Drug inventory control
Certification
, National Cetificate Salon Support ( Level 4 -2000 )
Pharmacy Technician (Open Polytechnic -2022-2023 )-Angelsea Pharmacy - 2023-2024
- CPhT - Certified Pharmacy Technician ( Level 3 &4 )
Interests
Timeline
Pharmacy Technician
Angelsea Pharmacy. 2022-2024. WestEnd Pharmacy 2024
01.2021 - 08.2024
GED -
NZMA