Reshma Rathod
Onehunga,Auckland
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Bras N Things
Sylvia Park, Auckland
10.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays following detailed VM guidelines.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Graphic Designer
Kiwi Web House
, Auckland
07.2021 - 08.2022
- Used Adobe Photoshop, Illustrator, and InDesign to create images and layouts for multiple projects.
- Managing multiple social media accounts for different clients, with designing and running ads, campaigns, and posts.
- Providing advice and guidance on aesthetics for social media campaigns and promotional events.
- Developed attractive, user-friendly, and responsive websites with theme customization using WordPress CMS.
- Identified and eliminated website bugs to improve user experience.
- Managed website projects in WordPress CMS for services and shopping-based businesses.
- Worked on Mailchimp email marketing platform to reach and engage with targeted audiences.
- Developed creative design for print collaterals, e.g. Brochures, banners, ads, magazines, flyers, and posters.
Freelancer
Self Employed
, Auckland
11.2020 - 05.2021
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Conceptualized creative designs for print materials, banners, and signs.
- Met with clients to present mockups and collect information for adjustments.
- Researched industry trends to stay current on best practices in graphic design.
- Strengthened client relationships with consistent communication and timely project updates.
- Utilised advanced software tools to produce visually appealing designs for client projects.
Customer Service Representative
Vinayak Services Ltd
, Auckland
04.2019 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Generated reports to suggest corrective actions and process improvements.
Education
Diploma - Web Development & Design
NorthTec
Auckland03-2020
Diploma - Software Development
NorthTec
Auckland03-2019
Skills
- POS Systems
- Team Management
- Customer Service and Engagement
- Time Management
- Marketing and Promotions
- Microsoft Office Suite
- Upselling and Cross Selling
- Retail Operations
- Attention to Detail
- Customer Service
- Strategic Planning
- Problem-Solving
References
References available upon request.
Timeline
Assistant Store Manager
Bras N Things
10.2022 - Current
Graphic Designer
Kiwi Web House
07.2021 - 08.2022
Freelancer
Self Employed
11.2020 - 05.2021
Customer Service Representative
Vinayak Services Ltd
04.2019 - 10.2020
Diploma - Web Development & Design
NorthTec
Diploma - Software Development
NorthTec
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