Resmi Chembaka

• Managed tickets via email, telephone, and web-based ticketing system
• Provided customer support and resolved issues promptly
• Troubleshooted basic networking issues
• Assisted in preparing and presenting various reports
• Escalated critical issues to appropriate levels of management for resolution
• Acted as the primary liaison for internal and external stakeholders within the Customer Service Department
• Streamlined complaint resolution process, resulting in 20% decrease in resolution time and improved customer experience.
• Committed to providing excellent customer experiences and contributing to the achievement of organizational targets.

-Provided desktop support services, addressing technical needs and inquiries to enhance productivity.

- Managed orders and maintained inventory levels of construction materials.

- Assisted in the development of construction work schedules, facilitating efficient project planning and execution.

- Achieved cost savings and favourable terms for clients by conducting successful negotiations with suppliers.

-Demonstrated ability to collaborate effectively with internal and external stakeholders to ensure high-quality service delivery.

-Supported tender process and project start-up activities, including preparation of quotations.

- Built and maintained strong relationships with contractors, suppliers, and personnel.

- Delivered presentations to various clients and ensured timely resolution of customer queries.

-Achieved 95% customer satisfaction rating by proactive communication and effective inquiry resolution.

-Managing frond desk operations, maintaining student records, assisting with enrollment, and handling queries.