Avneet Kaur
Auckland,AUK
Summary
Seasoned Reservations Supervisor with a solid background in hospitality and customer service industries. Skilled at managing reservation systems, optimizing booking processes, and leading teams to success. Offering strong problem-solving abilities, top-notch communication skills, and commitment to enhancing guest satisfaction. Made significant contributions in improving operational efficiency and streamlining reservations process in previous roles.
Overview
5
5
years of professional experience
Work History
Reservations Supervisor
Pullman Hotel and Apartments
Auckland, Auckland
05.2023 - Current
- Monitored customer service levels to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance and support to front desk agents when needed.
- Assisted with training new employees on the reservation process.
- Responded promptly to emails or phone inquiries about reservations.
Reservation Sales Agent
Novotel & Ibis
Ellerslie, Auckland
05.2022 - 05.2024
- Answered incoming calls and emails from customers to provide information on hotel services, rates and availability.
- Processed reservations by entering relevant data into the system accurately and efficiently.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Maintained up-to-date knowledge of all hotel products, services, pricing plans and policies.
Receptio
Distinction Hotel
Hamilton, Hamilton
06.2019 - 05.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelors of Applied Management - Sales & Marketing
Waikato Institute of Technology
Hamilton, NZ11-2022
Skills
- Staff training and development
- Phone etiquette
- Attention to Details
- Customer engagement
- Opera Cloud
- ResaWeb
Timeline
Reservations Supervisor
Pullman Hotel and Apartments
05.2023 - Current
Reservation Sales Agent
Novotel & Ibis
05.2022 - 05.2024
Receptio
Distinction Hotel
06.2019 - 05.2022
Bachelors of Applied Management - Sales & Marketing
Waikato Institute of Technology
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