Elna Florea
Ashburton
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Jmq Stylez Print And Supplies
01.2021 - 04.2023
- Maintained a clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Answered customer questions about product availability and shipment times.
- Utilized problem-solving skills to address customer queries and complaints.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Described products to customers and how best to care for merchandise.
- Organized and scheduled customer orders to appropriate departments.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Science in Commerce - Business of Administration
University of Iloilo
Iloilo04.1997
Skills
- Customer Consultation
- Refund Processing
- Product Promotion
- Payment Processing
Timeline
Customer Service Assistant
Jmq Stylez Print And Supplies
01.2021 - 04.2023
Bachelor of Science in Commerce - Business of Administration
University of Iloilo
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