Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Software
Timeline
Generic

Retha van Zyl

Hamilton,New Zealand

Summary

With over 20 years of experience in administration and accounts, I bring a strong background to any role. Key strengths include patience, quick learning abilities, attention to detail, time management, problem-solving skills, and trustworthiness. Excel in delivering results whether working independently or as part of a team. Thrive on challenges and find joy in performing accounting and administrative tasks in any job description. Previously served as a Medical Receptionist at Mercy Radiology under a Casual Contract until 04/03/23. The nature of these positions, including the role at Turners, is difficult to fully capture on paper. However, willing to elaborate on these unique experiences during an interview if given the opportunity.

Overview

33
33
years of professional experience

Work History

Office Administrator/Reception

Turners DVA
05.2023 - 08.2023
  • General administration of sorting and forwarding emails to correct branches
  • Oversee damaged and end of life vehicles on auction address invoices check vehicle registration assist clients with queries ensure health and safety in vehicle yard
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.

Accounts Payable/Administrator

ETCO
03.2023 - 05.2023
  • Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
  • Reduced late payment fees by closely monitoring due dates and prioritizing payments.
  • Implemented paperless filing system, reducing physical storage needs and increasing document accessibility.
  • Prepared weekly check runs for approved invoices, delivering accurate payments to vendors on time.
  • Entered purchase orders, invoices and payments into company accounting system.

  • Reconciled invoices and purchase orders and updated databases accordingly.
  • Maintained internal controls through adherence to company policies and procedures surrounding invoice processing.

  • Facilitated timely approvals of invoices by proactively communicating with department managers regarding outstanding items awaiting approval or clarification.
  • Updated and maintained aging report to facilitate payments
  • Matched purchase orders with invoices and recorded necessary information.
  • Handled day-to-day accounting processes to drive financial accuracy.

Casual Medical Receptionist

Mercy Radiology
10.2022 - 03.2023
  • General Medical Reception duties, entering patient details, booking appointments, sending and receiving files, and consulting with various medical professionals.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

  • Provided compassionate customer service, creating welcoming atmosphere for patients and their families.

  • Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.


  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.

  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Owner

HW Nails
03.2022 - 01.2023
  • Developed business plan, managed accounting, administration, health and safety, and worked as a Nail Technician
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service. Closed salon due to competition and costly overheads.

Store Administrator

Woolworths Group
08.2009 - 03.2011
  • Managed all administration functions, dealt with customer queries, managed daily cash flow, prepared floats, supervised staff, and assisted with sales.
  • Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
  • Managed payroll and employee records, ensuring accurate compensation and compliance with labor laws.
  • Provided exceptional customer service at all times while addressing inquiries about products, returns or other concerns.
  • Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
  • Supported loss prevention efforts by monitoring security cameras and conducting routine audits of inventory control systems.
  • Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
  • Collaborated closely with department managers to ensure smooth daily operations within each area of store.
  • Organized schedules for both full-time and part-time employees in accordance with company policies regarding overtime hours or time-off requests.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Co-Owner

McCartney's Pub & Grill
07.2006 - 07.2007
  • Handled all administration and accounting duties for the business.
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • .Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Accountant

Kulu Roof Tiles (Pty) Ltd
09.2003 - 06.2006
  • Complete accounting to trial balance and management of monthly accounts.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
  • Enhanced financial decision-making capabilities by providing timely, accurate information to management through regular performance reports.
  • Streamlined monthly financial reporting processes, significantly reducing time required for report generation and analysis.
  • Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
  • Provided journal entries and performed accounting on accrual basis.
  • Maintained integrity of general ledger and chart of accounts.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Trained new employees on accounting principles and company procedures.
  • Used accounting software to issue tax returns and prepare consolidated reports.
  • Identified legal tax savings and recommended ways to improve profits.
  • Diminished outstanding debts by analyzing accounts for issues.

Bookkeeper

Wirax (Pty) Ltd
03.2000 - 08.2003
  • Bookkeeping, administration, and salaries & wages.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Completed tax forms in compliance with legal regulations.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
  • Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
  • Supported decision-making by preparing accurate monthly financial statements.
  • Improved financial accuracy by meticulously recording all transactions in accounting software.
  • Maintained compliance with tax laws, ensuring timely filing of all required documents.
  • Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Inspected account books and recorded transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Office Administrator

Hidalgo Group
03.1990 - 10.1999
  • Started as Receptionist, promoted to shop assistant, sales administrator, and office administrator/manager.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Reconciled account files and produced monthly reports.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
  • Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
  • Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Fort Beaufort High
South Africa
12.1989

Skills

  • Accounting Administration
  • Office Administration
  • Bookkeeping
  • Accounts Receivable and Payable
  • Account Management
  • General Ledger accounts
  • Monthly Accounts and Budgeting
  • Reception
  • Xero accounting
  • Microsoft 365 (Word, Excel, PowerPoint)
  • Proprietary medical software
  • Insurance software programs
  • Petty cash
  • Time management
  • Attention to detail
  • Flexibility
  • Patience
  • Problem solving
  • Quick learner
  • Accuracy
  • Database entry
  • Customer Engagement
  • Verbal Communication
  • Scheduling appointments

Languages

Afrikaans
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft 365

Xero

Comrad

Pastel

Timeline

Office Administrator/Reception

Turners DVA
05.2023 - 08.2023

Accounts Payable/Administrator

ETCO
03.2023 - 05.2023

Casual Medical Receptionist

Mercy Radiology
10.2022 - 03.2023

Owner

HW Nails
03.2022 - 01.2023

Store Administrator

Woolworths Group
08.2009 - 03.2011

Co-Owner

McCartney's Pub & Grill
07.2006 - 07.2007

Accountant

Kulu Roof Tiles (Pty) Ltd
09.2003 - 06.2006

Bookkeeper

Wirax (Pty) Ltd
03.2000 - 08.2003

Office Administrator

Hidalgo Group
03.1990 - 10.1999

High School Diploma -

Fort Beaufort High

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Retha van Zyl