Open To Work
Hi, I’m
Ben (Reuben) Archer
Timaru, NZ
Summary
Dynamic Social Media Content Creator with a proven track record at HESTA, adept at enhancing brand visibility through strategic collaborations and engaging content. Skilled in complaint analysis and cross-functional coordination, I leverage excellent communication and problem-solving abilities to drive audience engagement and elevate content strategies across multiple platforms.
Overview
23
years of professional experience
Work History
Self-employeedMelbourne, Aus
Social Media Content Creator
01.2020 - Current
Job overview
- Developed and executed engaging content strategies for multiple social media platforms.
- Orchestrated development and execution of content calendars to enhance audience engagement.
- Facilitated strategic collaborations with influencers to enhance brand visibility and partnership success.
- Evaluated performance metrics to enhance content strategies and drive audience engagement.
- Analyzed industry trends to enhance content creation strategies.
- Executed graphic design tools to create visually compelling social media graphics and videos.
- Elevated brand visibility through the development of engaging and shareable social media content.
HESTAMelbourne
Escalated Complaints Specialist
05.2025 - 02.2026
Job overview
- Addressed escalated customer complaints by employing effective communication and problem-solving strategies.
- Facilitated collaboration with cross-functional teams to proactively address and mitigate client concerns.
- Managed documentation and tracking of complaint resolutions through internal case management systems to ensure consistency.
- Facilitated development of training materials to strengthen team response strategies for escalated issues.
MUFGMelbourne
Escalated Complaints Specialist
03.2021 - 03.2025
Job overview
- Resolved escalated customer complaints through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to address and mitigate client concerns proactively.
- Documented and tracked complaint resolutions using internal case management systems for consistency.
- Assisted in developing training materials to enhance team response strategies for escalated issues.
HostplusMelbourne
Outbound Customer Service Representative
09.2010 - 02.2021
Job overview
- Oversaw high-volume outbound call operations to address customer inquiries and deliver product support.
- Cultivated in-depth understanding of Hostplus products to elevate customer engagement.
- Facilitated collaboration among cross-functional teams to enhance communication processes.
- Facilitated training sessions for new team members on customer service best practices and operational procedures.
GE MoneyRichmond
Call Center Representative
06.2003 - 09.2011
Job overview
- Oversaw high-volume inbound call operations, ensuring prompt and accurate resolution of customer inquiries.
- Leveraged CRM software to document interactions, ensuring data integrity and improving customer tracking.
- Addressed customer complaints by implementing effective communication strategies to enhance satisfaction.
- Facilitated collaboration among team members to optimize processes and enhance call response times.
Skills
- Company policy support
- Complaint analysis and handling
- Video editors (HeyGen, CapCut, Canva, Playground, Luma AI & Instagram edits)
- AI research and image creation (Meta AI, Co-Pilot, Perplexity, etc)
- AI Music creation (Suno)
- Meta marketing competence (Use of Meta advertising)
- Familiar with all main social media platforms
- Excellent Customer service
- Calm and professional under pressure
Languages
English
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations.
- Digital Art and Animation
- Artificial Intelligence (AI) and Machine Learning
- Design and Build Websites
- Blockchain Technology and Cryptocurrency
- Robotics
Timeline
Escalated Complaints Specialist
HESTA
05.2025 - 02.2026
Escalated Complaints Specialist
MUFG
03.2021 - 03.2025
Social Media Content Creator
Self-employeed
01.2020 - Current
Outbound Customer Service Representative
Hostplus
09.2010 - 02.2021
Call Center Representative
GE Money
06.2003 - 09.2011
ASFA
Some College (No Degree) from General Advice Superannuation
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridEducation
ASFAPO Box 1485 Sydney NSW 2001
Some College (No Degree) from General Advice Superannuation