Reuben Buhler
Whangarei,NTL
Summary
Detail-oriented individual with strong communication skills and a commitment to enhancing customer engagement. Proven ability to collaborate with teams to streamline processes and improve service delivery, ready to leverage expertise to drive operational success.
Overview
19
19
years of professional experience
Work History
Customer Sales Representative
Marriott International, Inc.
05.2017 - 12.2025
- Provided exceptional customer service, resolving inquiries and ensuring guest satisfaction.
- Educated customers on Marriott's loyalty programs, enhancing enrollment and engagement.
- Assisted in upselling hotel amenities, contributing to increased revenue streams.
- Collaborated with team members to streamline operations and improve service efficiency.
Massage Therapist
Knead a Massage
01.2018 - 01.2020
- Provided therapeutic massage treatments tailored to individual client needs and preferences.
- Assessed clients' physical conditions to determine appropriate treatment plans.
- Educated clients on self-care techniques and wellness practices for improved recovery.
- Maintained a clean, safe work environment according to health regulations and standards.
Online Banking Representative
Wells Fargo & Company
03.2012 - 09.2015
- Provided exceptional customer service for online banking inquiries, enhancing user satisfaction and engagement.
- Resolved complex account issues using advanced troubleshooting techniques to ensure swift problem resolution.
- Educated customers on digital banking tools and features, promoting efficient use of online services.
- Collaborated with cross-functional teams to streamline processes, improving overall operational efficiency.
Food Service Worker
Phoenix Sky Harbor International Airport
01.2015 - 05.2015
- Prepared and served food items in fast-paced airport environment.
- Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
- Assisted in inventory management, tracking stock levels for timely replenishment.
Customer Service Representative
Usa Teleperformance
03.2007 - 09.2012
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective solutions.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Documented customer interactions accurately in CRM systems, maintaining organized records for future reference.
- Trained new employees on service protocols and best practices, fostering a knowledgeable workforce.
Education
Introductory To Travel And Tourism - Tourism
Northland Polytech
Whangarei, NZ11-1995
Licensed Massage Therapist - Massage
Utah College of Massage Therapy
Utah Usa12-2017
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
Timeline
Massage Therapist
Knead a Massage
01.2018 - 01.2020
Customer Sales Representative
Marriott International, Inc.
05.2017 - 12.2025
Food Service Worker
Phoenix Sky Harbor International Airport
01.2015 - 05.2015
Online Banking Representative
Wells Fargo & Company
03.2012 - 09.2015
Customer Service Representative
Usa Teleperformance
03.2007 - 09.2012
Licensed Massage Therapist - Massage
Utah College of Massage Therapy
Introductory To Travel And Tourism - Tourism
Northland Polytech