Summary
Overview
Work History
Education
Skills
References
Timeline
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Reuben Pedersen

Feilding,Feilding

Summary

I am a self-motivated and capable professional with a strong commitment to continuous improvement and supporting the development of others. I bring well-developed knowledge of risk management within security environments, along with strong interpersonal and communication skills that enable me to engage effectively with people from diverse backgrounds.

I am known for my integrity, reliability, and consistent ability to carry out responsibilities with confidence and professionalism. I take a proactive approach to my work, demonstrating initiative, sound judgement, and a solutions-focused mindset, particularly in high-pressure situations.

I value working within team environments where collaboration, clear communication, and mutual support contribute to positive outcomes. I actively contribute to maintaining balanced and respectful team dynamics, supporting others through encouragement, accountability, and a steady presence.

I am motivated by opportunities to take on new challenges and to contribute meaningfully to the organisations I serve. I remain committed to ongoing professional development and take pride in delivering work that reflects both personal standards and organisational expectations. I aim to bring professionalism, consistency, and mana to every role I undertake.

Overview

12
12
years of professional experience

Work History

Security Guard

Armourguard
Kelvin Grove, Palmerston North
11.2024 - Current
  • Monitored premises to ensure safety and security for personnel and visitors.
  • Conducted regular patrols to deter unauthorized access and detect potential hazards.
  • Responded promptly to incidents, maintaining calm and coordinating with emergency services.
  • Provided excellent customer service to visitors while enforcing facility policies.
  • Maintained detailed logs of daily activities, incidents, and observations.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Security Specialist

Allied Security
Palmerston North
05.2022 - 11.2024
  • Maintain high level of customer service and client focus.
  • Ensure standard operations procedures are in place, reviewed and effective.
  • Write concise, timely and accurate incident reports for escalation.
  • Provide clear and effective communication with customers with a working knowledge of the MSD environment.
  • High ability to manage and resolve conflict / escalation of potential volatile situations.
  • Primarily based at Te Hiranga Tangata - Ministry of Social Development Palmerston North Main Street

Case Manager

Ministry of Social Development
Palmerston North
04.2021 - 04.2022
  • Direct interaction with clients in face-to-face settings to provide personalized support for financial independence.
  • Establish rapport and build trust, creating a safe space for clients to share their challenges and aspirations.
  • Deep understanding of local community resources and support services, fostering strong relationships with various stakeholders.
  • Connect clients with the right resources tailored to their unique situations.
  • Approach each client with empathy and care, acknowledging the pressures they face.
  • Listen actively and respond compassionately to ensure clients feel valued and supported.
  • Offer a diverse range of services, including: Providing income support, Assisting with tenancies, Exploring employment opportunities, Guiding clients through vocational training options.
  • Proficient in navigating computer systems and online resources to find tailored solutions.
  • Committed to empowering clients by equipping them with necessary resources for success.
  • Primarily based at Ministry of Social Development Palmerston North Main Street & Feilding

Security Specialist

Amourguard
Palmerston North
10.2014 - 06.2020
  • Te Hiranga Tangata - Ministry of Social Development Palmerston North Main Street - Primarily based.
  • Secondments to Taranaki, Horowhenua and Wellington to implement Specialist Guard Role for Amourguard within the Ministry of Social Development.
  • Gained good working knowledge of MSD in other areas.
  • Palmerston North Hospital - Static Guard 5 months.
  • Primarily based at Te Hiranga Tangata - Ministry of Social Development Palmerston North Main Street
  • Previous employment history includes sales and marketing within the fitness community, hospitality and catering.

Education

National Certificate in Security - Level 2

Skills

  • Workforce Planning & Operational Coordination
  • Rostering Support & Shift Coverage Management
  • Leadership & Team Development (2IC / Acting Team Leader)
  • Conflict Resolution & De-escalation
  • Health & Safety Compliance & Risk Awareness
  • Incident Reporting & Documentation
  • Stakeholder Engagement & Relationship Management
  • Strong Verbal & Written Communication
  • Problem Solving & Decision Making Under Pressure
  • Systems & Digital Literacy (Roster & Reporting Systems)
  • Adaptability & Continuous Learning
  • Team Collaboration & Performance Support
  • Customer Service & Client-Focused Delivery
  • Staff Support, Coaching & On-Shift Leadership
  • Operational Awareness & Situational Assessment
  • Time Management & Organisational Skills
  • Integrity, Accountability & Professional Judgement

References

  • John Hicks Operations Controller, Armourguard Palmerston North, 0277001181.

Timeline

Security Guard

Armourguard
11.2024 - Current

Security Specialist

Allied Security
05.2022 - 11.2024

Case Manager

Ministry of Social Development
04.2021 - 04.2022

Security Specialist

Amourguard
10.2014 - 06.2020

National Certificate in Security - Level 2

Reuben Pedersen