Reuben Simeon
Auckland,Northcote
Summary
Adept Quality Assurance Lead with a proven track record at Bookeasy, enhancing software usability through rigorous regression testing and root-cause analysis. Excelled in strategic decision-making and problem-solving, maintaining system performance. Skilled in test scripting languages and fostering team productivity, demonstrating exceptional reliability and a continuous improvement mindset.
Overview
9
9
years of professional experience
Work History
Quality Assurance Lead
Bookeasy
04.2018 - 10.2024
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Used SQL to validate test results and recommend corrective actions.
- Performed regression tests following bug fixes or software updates, verifying the absence of unintended side effects from changes made to the system.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift Supervisor
McDonalds
05.2015 - 02.2018
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Conducted routine inspections to check quality and compliance with established specifications.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Troubleshot equipment to reduce service calls and downtime.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Education
High School Diploma -
Western Springs College
Western SpringsDiploma - PC Support
Techtorium Institute of Information Technology
Newmarket05-2015
Skills
- In-depth Technical Knowledge
- Test Data Management
- Strategic Decision-Making
- Continuous Improvement Mindset
- Test environment setup
- Regression Testing Expertise
- Test Scripting Languages
- Problem-Solving
- Time Management
- Reliability
Timeline
Quality Assurance Lead
Bookeasy
04.2018 - 10.2024
Shift Supervisor
McDonalds
05.2015 - 02.2018
High School Diploma -
Western Springs College
Diploma - PC Support
Techtorium Institute of Information Technology
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