Reu Van Owen Asprer
Christchurch,CAN
Summary
Guest-oriented and have multiple experience with Professional customer service, Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills. Resourceful professional in travel and transportation coordination, known for high productivity and efficient task completion. Skilled in itinerary planning, customer service, and issue resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless travel experiences for clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist │ Guest Service Agent
Fino Hotel and Suites
, Christchurch
10.2024 - Current
- Greeted guests warmly and facilitated efficient check-in processes.
- Monitored lobby area to maintain cleanliness and organization consistently.
- Resolved guest complaints swiftly, ensuring satisfaction and loyalty.
- Executed accurate data entry tasks across various computer systems promptly.
Elderly Caregiver Volunteer
Windsor care retirement village
, Christchurch
05.2024 - 11.2024
- Provided companionship and emotional support to elderly clients.
- Assisted clients with daily living activities and personal care tasks.
- Coordinated transportation for medical appointments and social outings.
- Monitored health conditions and reported changes to healthcare professionals.
Front of House Staff Member
Riverside market
, Christchurch
03.2022 - 12.2023
- Managed cash register and processed customer transactions accurately.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Verified that alcoholic beverages were served only to those 21 years of age or older.
Front of House Employee
Gearmooh bike shop
, Philippines
02.2018 - 12.2019
- Managed cash register operations and processed customer transactions efficiently.
- Trained new employees on front-of-house procedures and service standards effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
International Flight Attending Course - Hospitality And Tourism Management
New Zealand School Of Tourism
Christchurch12-2024
High School Diploma -
Catholic Cathedral College
Christchurch, NZ10-2022
Skills
- Customer service
- Conflict resolution
- Data entry
- Travel coordination
- Communication skills
- Time management
- Customer/Client relations
- Attention to detail
- Team collaboration
- Front desk operations
Accomplishments
Tourism student of the year, class of 2021
High school level 1, 2, and 3 merit endorsements
Certification
- RSA, Responsible Service of Alcohol certificate
- International Flight attending certificate and Wings badge
- First aid certificate St johns.
Timeline
Receptionist │ Guest Service Agent
Fino Hotel and Suites
10.2024 - Current
Elderly Caregiver Volunteer
Windsor care retirement village
05.2024 - 11.2024
Front of House Staff Member
Riverside market
03.2022 - 12.2023
Front of House Employee
Gearmooh bike shop
02.2018 - 12.2019
International Flight Attending Course - Hospitality And Tourism Management
New Zealand School Of Tourism
High School Diploma -
Catholic Cathedral College
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