Revathi Othayoth
Hamilton,New Zealand
Summary
A Customer centric professional who performs under any situation adhering to the guidelines with a proven track record of providing exceptional customer service.
Overview
2
2
years of professional experience
Work History
RETAIL SHOP ASSISTANT
RED CROSS NEW ZEALAND
07.2023 - Current
- Boosted customer satisfaction by providing personalized assistance and product recommendations
- Achieved sales targets by effectively promoting store products and upselling items when appropriate
- Resolved customer complaints and issues in a professional manner to maintain positive relationships
- Provided exceptional customer service by promptly addressing inquiries and fulfilling requests for assistance
- Assisted customers with prompt and polite support in-person and via telephone
- Collaborated with team members to optimize store operations and achieve sales goals consistently.
CUSTOMER SERVICE REPRESENTATIVE
Expedia Group
01.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Provided outstanding customer service to clients in a fast-paced contact centre environment
- Handled a variety of inquiries related to holiday and package deals with a focus on resolving issues promptly and effectively
- Demonstrated proficiency in navigating multiple computer systems to access customer information and process transactions
- Collaborated with team members to ensure a seamless customer experience and achieve departmental goals
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Collaborated with team members to develop best practices for consistent customer service delivery
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor Of Technology - Civil Engineering
Kerala Technological University
04.2019
Skills
- Call Management
- Exceptional communication skills, both verbal and written, with a focus on clarity and professionalism
- Strong problem solving abilities, expertise and proactive approach in handling inbound and outbound calls in a fast-paced contact centre environment
- Helpful, approachable nature, focused on resolving customer inquiries in a positive and timely manner
- People skill and able to provide excellent customer experience
- Adaptable to any situation and delivers under pressure
- Proficient in computer systems and software, with the ability to quickly learn and adapt to new technology
- Resilient and adaptable, able to maintain composure and professionalism in challenging circumstances
References
Available upon request
Timeline
RETAIL SHOP ASSISTANT
RED CROSS NEW ZEALAND
07.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Expedia Group
01.2022 - 03.2023
Bachelor Of Technology - Civil Engineering
Kerala Technological University
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