Rewa-Moana Ona-King
Auckland,Manurewa
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Cafe Worker
Columbus Coffee
01.2023 - Current
- Monitored food temperatures to comply with safety regulations.
- Tracked food production levels, meal counts, and supply costs.
- Reviewed and approved employee schedules and timesheets.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Trained new cafe workers in sales, customer service and safety.
- Maintained clean and attractive product displays to entice customer purchases.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Eden Park Catering
Eden Park
08.2020 - 02.2023
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proved successful working within tight deadlines and a fast-paced environment.
Fast Food Employee
McdDonald's
02.2022 - 12.2022
- Reconciled receipt totals, cash and credit payments to address shortages.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Processed orders on POS system and accepted cash and charge payments.
- Trained and mentored 6 new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
Countdown
Countdown Supermarket
05.2021 - 06.2021
- Passionate about learning and committed to continual improvement.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Auckland Girls' Grammar School
Newton, NZ12.2021
Skills
- high customer service skills
- Coaching and Training
- Conflict Resolution
- Working with Teammates
- Problem-Solving
- Coffee Brewing
- Espresso and Tea Beverage Service
- Excellent Communication
- Stocking and Replenishing
- Employee Training and Supervision
- Front of House Management
Timeline
Cafe Worker
Columbus Coffee
01.2023 - Current
Fast Food Employee
McdDonald's
02.2022 - 12.2022
Countdown
Countdown Supermarket
05.2021 - 06.2021
Eden Park Catering
Eden Park
08.2020 - 02.2023
High School Diploma -
Auckland Girls' Grammar School
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