Summary
Overview
Work History
Education
Skills
Timeline
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Reygin Hugo

2/8 De Havilland Drive ,Auckland

Summary

Proactive and detail-oriented professional with extensive experience as a Front Desk Receptionist and Sales, adept in customer service and administrative support. Excelled in streamlining office operations, enhancing customer satisfaction by 30% at my previous role. Skilled in Microsoft Office and conflict resolution, I bring a track record of improving efficiency and fostering professional relationships.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist and Sales

03.2005 - 02.2022

· Receiving of Incoming Mail and The Correct Distribution.

· Assisting Staff with Queries and Personal Needs

· Control and Manage Some Relevant Affairs Assigned by Managers

· Issue, Code and Authorize Purchase Orders

· Prepare Daily Banking

· Handle Petty Cash

· Responsible for Tracking Payments and Billings· Setting Up the Terms and Conditions of The Receivable and Payable Balances

· Dealing with Internal Queries About Payments, Ensuring Customers Pay on Time and Negotiating Repayment Plans Assist in The Setting Up of The Credit Control System.

· Ensure That Debts Are Paid in A Timely Manner

· Meet Cash &Debtor Day Targets Set by The Frim Chase Overdue Invoices by Telephone and Email Letter Within Agreed Time Scales.

· Maintain Accurate Records of All Chasing Activity

· Regularly Contacting Customers to Ensure All Relevant Debts Are Manage as Necessary

· Identify Changes in Payment Patterns and Propose Action to Advert Indebtedness.

· Handle Disputed Bills and Negotiate to Bring Payment Within the Agreed Terms.

· Provide Accurate Advice on Billing Queries.

· Respond Promptly and Completely to Both Client and Internal Enquiries.

· Propose Write Off of Irrecoverable Receivables.

· Providing Ad-Hoc Reporting as And When Requested by Management.

· Undertake Account Reconciliations as Required.

· Ensure Monthly Processing Deadlines Are Met as Required.

· Send Out Monthly Client Statement /Letters as May Be Agreed from Time to Time.

·

· Develop the Credit Management Capability Within the Practice.

Education

Bacolod City National High School

Hotel Restaurant Management

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Verbal and written communication
  • Administrative Skills
  • Scheduling appointments
  • Office Organization
  • Oral and writing communication
  • File Organization
  • Hospitality services
  • Front Office Management
  • Filing
  • Sensitive information handling
  • Work Prioritization
  • Administrative Support
  • Initiative-taking
  • Complex Problem-Solving
  • Issue handling
  • Office Administration
  • Confidentiality handling
  • Guest Relations
  • Skilled in [Software]
  • Meeting Scheduling
  • Conflict Management
  • Office Management
  • Mail Sorting
  • Call forwarding
  • Mail handling
  • Meeting Arrangements
  • Task Delegation
  • Basic accounting
  • Clerical Support
  • Researching skills
  • Word Processing
  • Inventory Control
  • Mail distribution
  • Performance Improvement
  • Proficient in [Software]
  • Staff Management
  • Bookkeeping
  • Strategic Planning
  • Spreadsheet tracking
  • Departmental support
  • Business Administration
  • Office supplies inventory management
  • Correspondence drafting
  • Travel Coordination
  • Project Management
  • Expense Reporting
  • Computer Proficiency
  • Microsoft Office
  • Customer and client relations
  • Payment Processing
  • Customer Complaint Resolution
  • Courteous and Professional
  • Relationship Building
  • Visitor and Customer Relations
  • Greeting and Seating Clients
  • Conflict Resolution
  • Professional Demeanor
  • Documentation And Reporting
  • Call Management
  • Document Management
  • Documentation
  • Document Control
  • Calendar Management
  • Claims Handling
  • Office Equipment Maintenance
  • Supply Ordering
  • Office Supply Management
  • Office equipment operations
  • Meeting Support
  • Database Administration
  • Security awareness
  • Bookkeeping Support

Timeline

Front Desk Receptionist and Sales

03.2005 - 02.2022

Bacolod City National High School

Hotel Restaurant Management
Reygin Hugo