Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reygin Hugo

2/8 De Havilland Drive ,Auckland

Summary

Proactive and detail-oriented professional with extensive experience as a Front Desk Receptionist and Sales, adept in customer service and administrative support. Excelled in streamlining office operations, enhancing customer satisfaction by 30% at my previous role. Skilled in Microsoft Office and conflict resolution, I bring a track record of improving efficiency and fostering professional relationships.

Overview

17
17
years of professional experience

Work History

Front Desk Receptionist and Sales

Sales Lady Lopues East Mall Bacold City Philippine
03.2005 - 02.2022

· Receiving of Incoming Mail and The Correct Distribution.

· Assisting Staff with Queries and Personal Needs

· Control and Manage Some Relevant Affairs Assigned by Managers

· Issue, Code and Authorize Purchase Orders

· Prepare Daily Banking

· Handle Petty Cash

· Responsible for Tracking Payments and Billings· Setting Up the Terms and Conditions of The Receivable and Payable Balances

· Dealing with Internal Queries About Payments, Ensuring Customers Pay on Time and Negotiating Repayment Plans Assist in The Setting Up of The Credit Control System.

· Ensure That Debts Are Paid in A Timely Manner

· Meet Cash &Debtor Day Targets Set by The Frim Chase Overdue Invoices by Telephone and Email Letter Within Agreed Time Scales.

· Maintain Accurate Records of All Chasing Activity

· Regularly Contacting Customers to Ensure All Relevant Debts Are Manage as Necessary

· Identify Changes in Payment Patterns and Propose Action to Advert Indebtedness.

· Handle Disputed Bills and Negotiate to Bring Payment Within the Agreed Terms.

· Provide Accurate Advice on Billing Queries.

· Respond Promptly and Completely to Both Client and Internal Enquiries.

· Propose Write Off of Irrecoverable Receivables.

· Providing Ad-Hoc Reporting as And When Requested by Management.

· Undertake Account Reconciliations as Required.

· Ensure Monthly Processing Deadlines Are Met as Required.

· Send Out Monthly Client Statement /Letters as May Be Agreed from Time to Time.

·

· Develop the Credit Management Capability Within the Practice.

Education

Bacolod City National High School

Hotel Restaurant Management

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Verbal and written communication
  • Administrative Skills
  • Scheduling appointments
  • Office Organization
  • Oral and writing communication
  • File Organization
  • Hospitality services
  • Front Office Management
  • Filing
  • Sensitive information handling
  • Work Prioritization
  • Administrative Support
  • Initiative-taking
  • Complex Problem-Solving
  • Issue handling
  • Office Administration
  • Confidentiality handling
  • Guest Relations
  • Skilled in [Software]
  • Meeting Scheduling
  • Conflict Management
  • Office Management
  • Mail Sorting
  • Call forwarding
  • Mail handling
  • Meeting Arrangements
  • Task Delegation
  • Basic accounting
  • Clerical Support
  • Researching skills
  • Word Processing
  • Inventory Control
  • Mail distribution
  • Performance Improvement
  • Proficient in [Software]
  • Staff Management
  • Bookkeeping
  • Strategic Planning
  • Spreadsheet tracking
  • Departmental support
  • Business Administration
  • Office supplies inventory management
  • Correspondence drafting
  • Travel Coordination
  • Project Management
  • Expense Reporting
  • Computer Proficiency
  • Microsoft Office
  • Customer and client relations
  • Payment Processing
  • Customer Complaint Resolution
  • Courteous and Professional
  • Relationship Building
  • Visitor and Customer Relations
  • Greeting and Seating Clients
  • Conflict Resolution
  • Professional Demeanor
  • Documentation And Reporting
  • Call Management
  • Document Management
  • Documentation
  • Document Control
  • Calendar Management
  • Claims Handling
  • Office Equipment Maintenance
  • Supply Ordering
  • Office Supply Management
  • Office equipment operations
  • Meeting Support
  • Database Administration
  • Security awareness
  • Bookkeeping Support

Timeline

Front Desk Receptionist and Sales

03.2005 - 02.2022

Bacolod City National High School

Hotel Restaurant Management
Reygin Hugo