Proactive and detail-oriented professional with extensive experience as a Front Desk Receptionist and Sales, adept in customer service and administrative support. Excelled in streamlining office operations, enhancing customer satisfaction by 30% at my previous role. Skilled in Microsoft Office and conflict resolution, I bring a track record of improving efficiency and fostering professional relationships.
· Receiving of Incoming Mail and The Correct Distribution.
· Assisting Staff with Queries and Personal Needs
· Control and Manage Some Relevant Affairs Assigned by Managers
· Issue, Code and Authorize Purchase Orders
· Prepare Daily Banking
· Handle Petty Cash
· Responsible for Tracking Payments and Billings· Setting Up the Terms and Conditions of The Receivable and Payable Balances
· Dealing with Internal Queries About Payments, Ensuring Customers Pay on Time and Negotiating Repayment Plans Assist in The Setting Up of The Credit Control System.
· Ensure That Debts Are Paid in A Timely Manner
· Meet Cash &Debtor Day Targets Set by The Frim Chase Overdue Invoices by Telephone and Email Letter Within Agreed Time Scales.
· Maintain Accurate Records of All Chasing Activity
· Regularly Contacting Customers to Ensure All Relevant Debts Are Manage as Necessary
· Identify Changes in Payment Patterns and Propose Action to Advert Indebtedness.
· Handle Disputed Bills and Negotiate to Bring Payment Within the Agreed Terms.
· Provide Accurate Advice on Billing Queries.
· Respond Promptly and Completely to Both Client and Internal Enquiries.
· Propose Write Off of Irrecoverable Receivables.
· Providing Ad-Hoc Reporting as And When Requested by Management.
· Undertake Account Reconciliations as Required.
· Ensure Monthly Processing Deadlines Are Met as Required.
· Send Out Monthly Client Statement /Letters as May Be Agreed from Time to Time.
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· Develop the Credit Management Capability Within the Practice.