Reynaldo Occena
11 Balmore Crescent, Pokeno,Waikato
Summary
Dynamic operations manager with proven success at Reyvie's Merchandise, excelling in supply chain coordination and vendor negotiation. Achieved significant revenue growth through strategic business development and enhanced customer relationship management. Adept at fostering team collaboration and implementing quality control measures, ensuring high customer satisfaction and operational efficiency.
Overview
40
40
years of professional experience
Work History
Manager of Operations
Reyvie's Merchandise
Alubijid, Misamis Oriental
03.1985 - 01.2025
- Monitored team progress towards achieving milestones set forth in project plans.
- Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
- Managed scheduling, training and inventory control.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw inventory management activities including ordering supplies as needed.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Managed facility maintenance and upgrades, ensuring a safe and productive work environment.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Implemented quality control measures, achieving a reduction in defects and errors.
- Negotiated contracts with vendors for services necessary for daily operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Tracked and replenished inventory to maintain par levels.
- Oversaw financial management, budget management, accounting and payroll activities.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
Education
POST GRADUATE - Education
BUKIDNON STATE UNIVERSITY
PHILIPPINES03-1983
Bachelor of Science - Engineering
CEBU INSTITUTE OF TECHNOLOGY
PHILIPPINES03-1982
Skills
- Supply chain coordination
- Inventory management
- Financial management
- Vendor negotiation
- Customer service
- Logistics optimization
- Business development
- Finance and accounting oversight
- Purchasing and procurement
- Customer relationship management
- Business marketing
- Team collaboration
- Sales tracking
- Written communication
- Business intelligence
- Professionalism
Timeline
Manager of Operations
Reyvie's Merchandise
03.1985 - 01.2025
POST GRADUATE - Education
BUKIDNON STATE UNIVERSITY
Bachelor of Science - Engineering
CEBU INSTITUTE OF TECHNOLOGY