Years of Professional Experience
Reynold Slade
IT Engineer
Dunedin,Otago
Summary
As an IT Professional with over 20 years Experience I have accomplished Workspace Platform Specialist with a proven track record at Auckland Council, enhancing customer satisfaction through innovative problem-solving and efficient resolution. Expert in Horizon 8 Virtual Desktop Management and Workspace One Modern Management ,adept at fostering cross-functional collaboration. Significantly improved workflows, demonstrating exceptional technical proficiency and teamwork skills taking advantage of the Agile approach and methodology for over 4 years.
Overview
20
20
Work History
Workspace Platform Specialist
Auckland Council
09.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Played an integral role in architecting scalable solutions that supported growing user bases while maintaining optimal performance levels.
ICT EUC Mobility Specialist
Auckland Council
09.2017 - 09.2018
- Provide EUC mobility support, including, tablet, mobile and audio-visual support either remotely or at the customers place of work
- Conducted comprehensive needs assessments to identify optimal mobility solutions tailored to client requirements.
ICT Unified Communications Engineer NOC
Auckland Council
08.2014 - 09.2017
- Provided technical support to clients experiencing difficulty with communications systems, resolving issues efficiently without escalation.
- Collaborated with cross-functional teams to develop comprehensive communication strategies, resulting in smoother operations.
IS Telco Analyst
Auckland Council
07.2012 - 08.2014
- Contact Centre Solutions Support systems:
- Zeacom
- Cisco Call Centre solution (UCCX, UCCH
- Genesys
- Mobile device technical support
- Helped meet changing demands by recommending improvements to business systems or procedures.
IS Service Desk Analyst
Auckland Council
07.2011 - 07.2012
- Exchange migration project
- Second Level support after Super Council Exchange Migration
- Elected Member and Councillors IT support:
- ATEED relocation
Business Development Manager
Imex Money Transfer / Sina World Travel
01.2010 - 01.2011
- Developed key partnerships for increased revenue generation with strategic alliances and joint ventures.
- Led contract negotiations with clients, suppliers, or partners that balanced company interests while fostering strong relationships for long-term mutual benefit.
Systems Administrator
Service and Food Workers Union
01.2002 - 01.2010
- Monitored system performance and responded to alerts.
- Implemented network security measures to minimize data loss.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Education
Auckland Boys Grammar
Skills
- Workspace One Modern Management
- Horizon 8 Virtual Desktop Management
- Microsoft Endpoint Management
- Windows 10 & 11 Support
- Airwatch – Mobile Device Management System
- Business Analysis
- Problem-Solving
- Team Collaboration
Accomplishments
- Being part of delivery teams in many key projects within the Auckland Council
- Modern Management Project Delivery
- Exchange Migration Project
- Building Control Blink Inspection application Project
- Project Connect Contact Centre Project
- Pre-Auckland Council: Organise, Support and Coordinate the Implementation of a Call centre for SFWU (Service and Food Workers Union)
Professional Development
- ICAgile Certified Professional
- VMware Certified Professional ( Digital Workspace)
- ITIL V3 Foundation Certified
- Cisco (ICND210) Interconnecting Cisco Networking Devices Part 1 & 2 Trained (Auldhouse)
- Kepner Fourie Trained (Problem Management)
- Health and Safety Certified
References
Can provide on request
Personal Information
- Reynold Slade
- DOB: 10/05/76
- Gender: Male
- Ethnicity: Samoan
- Full Drivers License
Languages
Samoan
Native or Bilingual
Te Reo Maori
Professional Working
Interests
- Church
- Outdoor adventures with family
- Travel
- Music
- Cooking
Timeline
Workspace Platform Specialist
Auckland Council
09.2018 - Current
ICT EUC Mobility Specialist
Auckland Council
09.2017 - 09.2018
ICT Unified Communications Engineer NOC
Auckland Council
08.2014 - 09.2017
IS Telco Analyst
Auckland Council
07.2012 - 08.2014
IS Service Desk Analyst
Auckland Council
07.2011 - 07.2012
Business Development Manager
Imex Money Transfer / Sina World Travel
01.2010 - 01.2011
Systems Administrator
Service and Food Workers Union
01.2002 - 01.2010
Auckland Boys Grammar
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