Rhani Garcia
Christchurch,SI
Summary
I am an enthusiastic individual with strong leadership skills and around 10 years experience in customer service. I have a proven history of achieving sales goals and store targets by being self motivated and an eager learner. I am also very qualified in operations and procedures, ranging from stock management to employee & customer relations. I have just relocated from Australia and am hoping to join a team where my expertise and experience is utilised while also gaining new knowledge and skills.
Overview
8
8
years of professional experience
Work History
Store Manager
Retail Prodigy Group - Nike
06.2017 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Achieved a >99% stocktake every year of management.
Receptionist & Kitchen Staff
Illawarra Yacht Club
01.2022 - 05.2022
- Greeted incoming visitors and guests professionally and provided friendly, knowledgeable assistance.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist
Australian Bathrooms And Kitchens
09.2017 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Team Leader
Dominos Australia
03.2015 - 09.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Certificate III in Retail Supervision
Five Star Training PTY LTD
Shellharbour, NSW09.2016
High School Diploma -
Dapto High School
The Illawarra, NSW2016
Skills
- MS Office & POS Proficiency
- Leadership
- Operations Oversight
- Policies and Procedures
- Outstanding Communication Skills
- Retail Merchandise Quality Standards
- Performance Monitoring and Evaluation
- Recruiting and Hiring
- Customer Service
- Leadership Development
- Opening and Closing Procedures
- Payroll Administration and Timekeeping
Timeline
Receptionist & Kitchen Staff
Illawarra Yacht Club
01.2022 - 05.2022
Receptionist
Australian Bathrooms And Kitchens
09.2017 - 11.2017
Store Manager
Retail Prodigy Group - Nike
06.2017 - Current
Team Leader
Dominos Australia
03.2015 - 09.2017
Certificate III in Retail Supervision
Five Star Training PTY LTD
High School Diploma -
Dapto High School
Similar Profiles
Ramon David Fismani Ahetoa Lamatoa MitihepiRamon David Fismani Ahetoa Lamatoa Mitihepi
Sales Assistant/Coach Of Operations at Retail Prodigy Group (Nike)Sales Assistant/Coach Of Operations at Retail Prodigy Group (Nike)
JULIA GNOCATOJULIA GNOCATO
Nike Melbourne Central Operations Manager at Retail Prodigy GroupNike Melbourne Central Operations Manager at Retail Prodigy Group
Koliniasi Fa'onevaiKoliniasi Fa'onevai
Sales Associate at Nike, Retail Prodigy Group (RPG)Sales Associate at Nike, Retail Prodigy Group (RPG)