Rheannon Bates
Pukekawa,New Zealand
Summary
- Results-driven with 15+ years' experience in logistics and transport management
- Proven track record of leading teams, improving efficiency, and reducing costs
- Skilled in route optimization, carrier management, and customer service
- Strong communicator with excellent problem-solving and leadership skills
- Driving operational excellence in fast-paced transport environments
Overview
23
23
years of professional experience
Work History
Transport Team leader
Hynds Pipes Systems
10.2020 - Current
- Led a team of 5 staff managing inbound and outbound freight movements, raw materials to finished good,
- Led team in coordinating project timelines and resource allocation to ensure operational efficiency.
- Analyzed production metrics to drive strategic decision-making and resource optimization.
- Oversaw inventory management processes, ensuring accuracy and availability of supplies for projects.
- Built strong relationships both internally and externally to ensure open communication across multiple parties and SLA and KPI's are exceeded
- Cultivated and maintained carrier partnerships to ensure timely and accurate payment of freight invoices while monitoring key performance indicators and safety standards.
- Inventory management, stocktakes and cycle count procedures
- Supported health and safety initiatives by conducting regular inspections. Assisted in the development of safety protocols to enhance workplace compliance. Collaborated with team members to promote a culture of safety awareness.
Night Planner
Mondiale International freight
08.2019 - 10.2020
- Oversaw the processing of customs delivery orders, ensuring accurate documentation and adherence to international trade standards.
- Engaged with cross-functional teams to synchronize goals and promote successful project execution.
- Assisted in organizing strategy sessions to align team objectives. Supported data entry processes to maintain accurate records. Contributed to planning initiatives by compiling relevant information.
- Achieved timely international shipments through effective management of air and sea freight logistics. Improved compliance processes, resulting in streamlined documentation for global transportation. Enhanced operational workflows to support efficient delivery of goods.
- Managed transportation logistics and scheduling for freight deliveries across North Island.
Linehaul Manager
Cardinal Logistics - Auckland
09.2016 - 08.2019
- Achieved significant improvements in customer satisfaction through effective strategy development and planning. Enhanced service delivery processes, resulting in increased client retention. Drove initiatives that elevated overall customer experience and engagement.
- Generated comprehensive revenue reports that facilitated informed business decisions. Advanced health and safety practices, resulting in improved workplace conditions. Drove initiatives that strengthened adherence to safety regulations.
- Evaluated fleet management data to identify trends and improve resource allocation strategies.
- Achieved higher customer satisfaction by implementing effective quality control measures. Enhanced sales performance through strategic quality assessments. Drove improvements in product quality that positively impacted sales outcomes.
- Coordinated staffing and resource allocation for four company
- units, including management of two linehaul owner drivers and sourcing additional units during peak demand periods.
- Executed strategies to effectively handle time-sensitive tasks and maintain product flow in a high-pressure FMCG context.
- Implemented strategic improvements to fleet operations, resulting in a transition from delays to optimal performance and increased daily utilization.
- Implemented relationship-building strategies in customer service to gain trust and respect, facilitating better delivery schedules and proactive communication during delays.
- Executed sourcing strategies for backloads in lower North Island to enhance logistical efficiency.
- Cultivated relationships to enhance supply chain performance and increase revenue from current customers.
- Delivered exceptional service to linehaul customers, resulting in Cardinal's best delivery performance over three Christmas seasons.
- Assisted in maintaining health and safety standards across various environments. Supported teams in identifying potential hazards and implementing safety protocols. Contributed to training sessions on health and safety practices.
Transport Co-ordinator/Planner – Mondelez/Cadbury
Toll Networks – Auckland
08.2012 - 09.2016
- Analyzed customer feedback and market trends to inform strategic planning for service delivery.
- Achieved accurate revenue reporting to enhance financial forecasting. Improved health and safety standards, resulting in a safer work environment. Developed training materials that increased employee awareness of safety protocols.
- Achieved streamlined fleet management through effective daily reporting practices. Enhanced data accuracy and accessibility, leading to improved decision-making. Drove initiatives that resulted in increased fleet efficiency and reduced operational costs.
- Achieved improved data accuracy and insights through effective analysis of SAP and WAP systems. Enhanced team productivity by streamlining data management processes. Delivered actionable recommendations based on thorough data evaluation.
- Achieved high standards of quality in warehousing and processing through effective quality control measures. Improved processing accuracy by implementing systematic quality checks. Enhanced overall operational performance by identifying and addressing quality issues promptly.
- Achieved significant sales growth through effective supply chain management. Drove process enhancements that streamlined operations and improved service delivery. Fostered collaboration between sales and supply chain teams to maximize revenue potential.
- Oversaw on-site coordination for Mondelez, a leading FMCG client in North Island.
- Coordinated transportation functions for customer product delivery and relocation throughout New Zealand, optimizing logistics between Auckland and Dunedin distribution centers.
- Coordinated logistics and maintenance for a fleet of 8 dedicated units in New Zealand, while procuring supplementary gear during high-demand periods.
- Compiled and analyzed data to produce comprehensive daily, weekly, and monthly reports.
Operations Manager – Toll United Auckland
Toll Networks United – Auckland
10.2010 - 08.2012
- Facilitated effective management of linehaul units to enhance team performance.
- Reviewed and interpreted P&L reports, focusing on health and safety metrics to inform decision-making processes.
- Oversaw daily processes for exporting and importing KPIs related to container operations.
- Achieved high customer satisfaction ratings through effective service strategies. Enhanced purchasing efficiency by implementing best practices. Drove improvements in service response times, resulting in increased customer loyalty.
- Identified and pursued new market opportunities to accelerate sales and foster business expansion.
- Achieved timely resolution of 3PL claims, resulting in improved product recovery rates. Enhanced operational efficiency through effective collaboration with stakeholders. Drove initiatives that minimized product loss and maximized recovery outcomes.
- Coordinated logistics and maintenance for a fleet of 15 to 30 road units, optimizing northbound freight transport.
- Achieved seamless transportation of freight, encompassing bulk loads, LCL palletized freight, timber, and steel. Enhanced operational workflows to improve delivery speed and reliability. Drove initiatives to streamline freight handling and logistics processes.
- Directed a workforce of 11 direct reports, encompassing office staff and freight handling specialists, to optimize export/import processes.
- Achieved operational efficiency in Auckland branch by managing daily activities and optimizing KPI reporting. Enhanced financial reporting accuracy, contributing to improved budget management and resource allocation. Streamlined processes to support overall branch performance.
- Managed 24-hour operational activities to maintain efficiency and responsiveness.
- Achieved a significant reduction in claims by optimizing loading procedures. Enhanced staff rehabilitation efforts, contributing to improved operational efficiency.
Key Account Manager – The Warehouse LTD
Toll Networks – Auckland
04.2007 - 10.2010
- Compiled and evaluated financial reports to support strategic decision-making.
- Oversaw coordination among team leaders to optimize project timelines and resource allocation. Facilitated strategic planning sessions to align team objectives with organizational goals. Championed initiatives that improved team efficiency and productivity.
- Implemented effective claims management strategies through proficient use of Excel and Word applications.
- Delivered comprehensive knowledge on business growth systems to support strategic initiatives.
- Led initiatives to optimize linehaul operations, resulting in significant cost reductions and improved staff allocation. Oversaw strategic planning for overtime management, enhancing workforce productivity. Championed efforts to align resources with operational demands, driving efficiency improvements.
- Oversaw supply chain operations to drive growth and optimize performance. Led health and safety training programs to promote a culture of safety. Developed strategic initiatives to enhance operational efficiency and team collaboration.
- Executed strategies for business growth and directed large-scale projects, notably the coordination of fireworks for national celebrations.
- Enhanced customer satisfaction and operational efficiency by improving delivery performance from 70% to 98.5%, while significantly reducing claims from $150,000 to $40,000 annually.
- Analyzed supply chain performance metrics to identify opportunities for growth within TWL operations.
- Facilitated cross-departmental collaboration to enhance overall business performance and achieve high outcomes.
- Supported operational continuity by stepping in for the Linehaul Dispatcher/Manager, coordinating 25+ southbound units and 20+ northbound units, including rail logistics.
Dispatcher
Toll Networks - Hastings
07.2006 - 04.2007
- Assisted customers with inquiries regarding fleet services. Supported fleet management operations to enhance service delivery. Collaborated with team members to resolve customer issues effectively.
- Applied knowledge of time management systems to streamline project workflows and improve productivity.
- Oversaw organization of claims and recovery processes to ensure compliance and efficiency.
- Oversaw daily logistics for 9+ units to ensure timely metro deliveries in Hawke's Bay.
- Achieved daily, weekly, and monthly KPIs through strategic planning and execution.
- Resolved logistical challenges, such as late linehaul units and staffing difficulties, by leveraging strong time management and organizational capabilities.
Customer Service
Toll Networks - Hastings
10.2005 - 07.2006
- Executed customer service waybill creation processes to ensure accurate shipment documentation.
- Oversaw sales quote operations to enhance customer engagement and satisfaction. Managed driver payment processes and contract negotiations to optimize operational efficiency. Coordinated with cross-functional teams to ensure seamless contract execution and compliance.
- Executed reconciliation processes to ensure accurate CHEP rating assessments.
- Conducted comprehensive analysis of claims management reports to identify trends and insights.
- Demonstrated ability to retain and apply diverse information, contributing to overall success in a dynamic work setting.
Assistant Team Leader – Outbound/Inbound Sales Representative
Coca Cola Amital – Sydney Australia
Sydney, Australia
04.2003 - 09.2005
- Achieved high customer satisfaction ratings through effective team management and service strategies. Enhanced team performance by implementing best practices in customer engagement. Drove improvements in service delivery that positively impacted customer retention.
- Led initiatives to optimize time management across projects, fostering accountability and efficiency. Championed collaborative problem-solving strategies to enhance team performance. Oversaw project timelines to ensure alignment with organizational goals.
- Conducted live coaching sessions focused on improving sales techniques for new product introductions.
- Led training initiatives for sales teams to improve performance. Managed resolution of customer complaints to foster loyalty. Oversaw team development to align with organizational sales goals.
- Facilitated site visits for project teams to enhance collaboration and project execution.
- Excelled in product sell-in strategies, contributing to customer retention and effective product placement across stores.
- Collaborated with team to formulate effective selling strategies aimed at maximizing product launch success.
Personal Qualities
- Success with people management
- Analytical
- Honest, trustworthy and punctual
- Possesses and demonstrates initiative and sound judgement
- Sound cultural appreciation and awareness
- Motivated and enthusiastic
Courses/Training
- 2010 Certificate of Approval as a Transitional Facility and Operator
- 2008 Excel Timesaving Course
- 2003 DPS Sales Course – Dimension of Professional Sales
- 2003 Telecommunications Course
- 2002 Management Course
Timeline
Transport Team leader
Hynds Pipes Systems
10.2020 - Current
Night Planner
Mondiale International freight
08.2019 - 10.2020
Linehaul Manager
Cardinal Logistics - Auckland
09.2016 - 08.2019
Transport Co-ordinator/Planner – Mondelez/Cadbury
Toll Networks – Auckland
08.2012 - 09.2016
Operations Manager – Toll United Auckland
Toll Networks United – Auckland
10.2010 - 08.2012
Key Account Manager – The Warehouse LTD
Toll Networks – Auckland
04.2007 - 10.2010
Dispatcher
Toll Networks - Hastings
07.2006 - 04.2007
Customer Service
Toll Networks - Hastings
10.2005 - 07.2006
Assistant Team Leader – Outbound/Inbound Sales Representative
Coca Cola Amital – Sydney Australia
04.2003 - 09.2005