Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rhiana Flavell

Tauranga,BOP

Summary

Dynamic leader with extensive experience at Stirling Sports Bayfair, recognized for enhancing team performance and elevating customer satisfaction through exceptional service delivery. Proven expertise in time management and team leadership has led to significant improvements in operational efficiency. Strong skills in strategic planning and problem-solving have consistently driven positive outcomes, resulting in the achievement of sales goals.

Overview

11
11
years of professional experience

Work History

Elderly Caregiver

Family
, Tauranga
04.2024 - Current
  • Transported the client to doctor appointments, or other necessary outings.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Followed care plan and directions to administer medications.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Drove clients to doctors' appointments and social outings.

Store Manager of Stirling Sports & Women (2 Years)

Stirling Sports Bayfair (7 years)
, Tauranga
02.2018 - 04.2024
  • Trained and mentored associates to teach daily tasks and procedures.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Delegated work to staff, setting priorities and goals.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Drafted detailed reports on store performance for upper management review.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Handled the picking and packing of online orders, ensuring timely and precise fulfillment.

The Warehouse Redshirts (NCEA Level 2)

Warehouse
, Papamoa
04.2017 - 05.2017
  • Developed training materials for customer service representatives.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained a professional attitude while providing excellent customer service.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Organized and replenished shelves with incoming stock.

Fish & Chips Shop

Ocean View takeaways
, Papamoa
02.2014 - 12.2016
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Ensured the shop remained clean and organized during quiet periods.

Education

Certificate in Fitness Level 4

Toi Ohomai Institute of Technology
Windermere
12-2018

Mount Maunganui College
Tauranga, NZ

Skills

Exceptional Service Delivery

Professional Communication

Team Leadership

Effective Time Management

References

References available upon request.

Timeline

Elderly Caregiver

Family
04.2024 - Current

Store Manager of Stirling Sports & Women (2 Years)

Stirling Sports Bayfair (7 years)
02.2018 - 04.2024

The Warehouse Redshirts (NCEA Level 2)

Warehouse
04.2017 - 05.2017

Fish & Chips Shop

Ocean View takeaways
02.2014 - 12.2016

Certificate in Fitness Level 4

Toi Ohomai Institute of Technology

Mount Maunganui College

Similar Profiles

CREATE PROFILE
Rhiana Flavell