Rhiannon Rewi
Awapuni
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Central Reservationist
Millennium Hotels & Resorts
01.2024 - Current
- Provided customer service to ensure guest satisfaction.
- Managed guest reservations using hotel management software
- Processed changes and cancellations efficiently while maintaining customer satisfaction.
- Assisted guests with special requests and preferences for their stays.
- Provided detailed information about hotel services and local attractions to guests
- Allocating payments and issuing refunds
- Resolved customer complaints in a professional manner.
- Assisted customers via phone by providing confirmations, answering questions, and offering general information
- Coordinated with hotel departments to ensure accurate booking information.
- Collaborated with team members to streamline reservation processes and improve service quality.
Receptionist
Copthorne Hotel
12.2022 - Current
- Interacting with guests via phone, e-mail and face to face
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Maintained front desk appearance, ensuring a welcoming environment for guests.
- Handled guest inquiries efficiently, providing accurate information and assistance.
- Processed customer payments using cash registers or eftpos terminals according to company policies and procedures.
- Sending invoices to agents/companies for payments
- Printing daily reports
- Updated daily log book with relevant information
- Responded to inquiries from internal staff members regarding office operations.
- Assisted with onboarding of new employees by providing orientation information and support.
- Prepared welcome packages for new hires.
Work Experience
Alphabet Academy
01.2021 - Current
- Working in a team, listening to children’s needs, interacting with children, help with food handling
- Completed day-to-day duties accurately and efficiently.
Casual Reliever
Evolve Education Group
01.2020 - Current
Casual Christmas position
The Warehouse
01.2019 - Current
Housekeeper
Copthorne Hotel
01.2022 - 12.2022
- Cleaning hotel rooms, making beds and cleaning
- Maintained cleanliness and order in guest rooms and public areas.
- Utilised cleaning equipment and supplies safely and efficiently.
- Used cleaning chemicals following proper guidelines.
- Interacted pleasantly with clients and guests when performing daily duties.
- Responded to requests from guests regarding housekeeping needs.
- Ensured that all health standards were met during cleaning operations.
Education
Ucol
Palmerston NorthHigh School -
Freyberg High School
Skills
- Hard working
- Able to follow instructions
- Finish tasks to a high standard
- Team collaboration
- Time management
- Adaptability
- Patience and tolerance
- Professionalism and courtesy
- Phone etiquette
- Customer engagement
- Verbal and written communication
- Adaptability and flexibility
- Detail-oriented
- Professionalism
- Multitasking Abilities
Accomplishments
- Early Childhood Level 4, Comprehensive First Aid Certificate, 01/01/21
- Health and Safety Certificate, 01/01/19
References
- Diane Cohr, Housekeeping Supervisor, Copthorne Hotel, Palmerston North
- Prathamesh Pandit, Rooms and Division Manager, Copthorne Hotel, Palmerston North
Timeline
Central Reservationist
Millennium Hotels & Resorts
01.2024 - Current
Receptionist
Copthorne Hotel
12.2022 - Current
Housekeeper
Copthorne Hotel
01.2022 - 12.2022
Work Experience
Alphabet Academy
01.2021 - Current
Casual Reliever
Evolve Education Group
01.2020 - Current
Casual Christmas position
The Warehouse
01.2019 - Current
Ucol
High School -
Freyberg High School