Rhonda Burdett
Whangaparaoa,AUK
Summary
Hardworking employee, enthusiastic to learn about new products and systems to enable a seamless immersion into any new role. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
- Experienced, customer orientated Retail Sales Professional
- Customer focused
- Competent with EFTPOS systems & computerised sales systems
- Good communications and interpersonal skills
- Enthusiastic & competent with upselling products
- Good Time Management
- Reliable, personable, loyal & presentable
Overview
28
28
years of professional experience
Work History
Sales Consultant
Cartridge Universe (previously Cartridge World)
10.2016 - 11.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maximized customer retention by resolving issues quickly.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Trained and mentored new sales representatives.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Cartridge Universe came under "one roof" with Paper Plus & NZ Post 2 years ago. Within this new layout I acquired extra responsibilities:-
- General post office duties including Car Rego, Bill Payments, International & domestic parcels & letters
- Paper Plus is a busy bookstore & stationery outlet and duties included customer service, merchandising, web orders etc
Certified Personal Trainer
Make The Change
11.2012 - 08.2017
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Designed specific workout systems for individual clients based on performance ability.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Motivated participants through one-on-one instruction and positive feedback.
- Encouraged participants to stay motivated and reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Sales Consultant
Bendon Lingerie Outlet Store
01.2010 - 07.2012
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Located merchandise across various stores to address customer needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Consultant
Curves Fitness
05.2011 - 05.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Went out into the local community to make potential members aware of the services offered by Curves Fitness
- Provided sales and customer service assistance to walk-in traffic
- Signed up new members for the gym
- Introduced new members to the Induction Programme for the gym equipment and mentored them throughout
- Undertook Gym Reception and Administration duties
Business Owner
Silverdale Carpets
01.2005 - 09.2009
- Promoted business via media to generate leads and maximize brand identity.
- Advertised products and services through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Undertook all administration and office duties associated with running a small business
- Managing sub contractors, including carpet layers, preparation staff etc
- Completed PAYE, GST, Tax Returns and all other financial duties
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
Office Manager & Sales Constultant
Burdett Floorings
03.1996 - 05.2005
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Undertook Sales Consultant and Customer Services duties
- Carried out Marketing duties
- Was responsible for effectively merchandising the stock to promote exciting and innovative display to attract and retain customers
- Managing sub contractors including carpet layers and preparation staff etc
- Completed PAYE, GST, Tax Returns and other financial duties
- Staff management
Education
HSC -
Springwood High School, Brisbane
BrisbaneSmall Business Management
Te Wananga O Aotearoa
Whangaparaoa, NZNCEA Level 1, 2, 3 & 4 - Personal Training
New Zealand Institute of Health & Fitness
Albany, NZ2012
Skills
- Product Merchandising
- Handling Customer Complaints
- Upselling Strategies
- Customer Engagement
- Money Handling
- Customer Service
- Cash Register Operation
- Retail Sales
- Teamwork and Collaboration
- Retail Store Operations
- Point of Sale Operation
- Time Management
Timeline
Sales Consultant
Cartridge Universe (previously Cartridge World)
10.2016 - 11.2023
Certified Personal Trainer
Make The Change
11.2012 - 08.2017
Sales Consultant
Curves Fitness
05.2011 - 05.2012
Sales Consultant
Bendon Lingerie Outlet Store
01.2010 - 07.2012
Business Owner
Silverdale Carpets
01.2005 - 09.2009
Office Manager & Sales Constultant
Burdett Floorings
03.1996 - 05.2005
HSC -
Springwood High School, Brisbane
Small Business Management
Te Wananga O Aotearoa
NCEA Level 1, 2, 3 & 4 - Personal Training
New Zealand Institute of Health & Fitness
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