Rhonda Kim
Hamilton,Rototuna
Summary
As someone with over two decades of experience in customer service, I'm passionate about providing exceptional experiences to every customer. Throughout my career, I have developed a deep understanding of the importance of effective communication, empathy, and problem-solving in building strong relationships with clients. I take pride in my ability to anticipate needs, resolve conflicts, and exceed expectations. My commitment to delivering a high level of service has earned me a reputation as a reliable and trusted advisor, and I look forward to continuing to cultivate these skills in new and challenging environments. Ultimately, my goal is to make a positive impact on every customer I interact with, leaving them feeling satisfied and valued.
Overview
24
24
years of professional experience
Work History
Part time Front of House
Robert Harris Taupiri
06.2023 - Current
- Providing the customer with 100% service & handling any customer queries
- Ringing up orders, pour drinks and assist the customer with any needs
- Maintain the replenishment and presentation of all food and drink cabinets
- Cleanliness/ Sanitation/ Appearance of the café
- Fill other positions and perform other duties as required by management.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests.
Checkout Operator, ARG, Supervisor
Countdown St James
03.2021 - 05.2023
- Customer Service Supervisor - Online, phone and face-to-face inquires
- Self Service Supervisor/Attendant & Checkout Operator
- Age Restricted Goods authorized seller.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
Dispatch & Logistics Manager
The Food Company NZ LTD
06.2019 - 01.2021
- Preparing, processing and packing online orders via company Shopify App
- Customer Service - Online/ Social Media Queries (Customer Care Channel)
- Phone Orders and Queries for product
- Overseeing the process of picking and packing online orders ready for dispatching of goods
- Follow up Logistics reports with courier company's Senior Business Consultant and working with their customer service team to ensure customers receive their packages in a timely manner
- Claims Processing
- Fulfilling customer orders on company Shopify App
- Record Keeping & Key holder
- Inwards & Outwards Stock/ Supply Management
- Assisting & reporting to Operations Manager.
Food Production Assistant
The Food Company NZ
03.2018 - 05.2019
- Daily food preparation
- Cooking
- Assistant to Production Managers
- Record keeping.
Casual Sales Associate
Strandbags
08.2018 - 09.2018
- Welcoming and assisting customers general needs and enquiries
- Processing sales
- Reporting to Store Manager.
Kitchen Hand
Ma Bakers
11.2011 - 07.2012
- Customer Service
- Cash handling
- Stock ordering
- Food and beverage preparation.
Customer Service & Kitchen Hand
The Happy Eater
01.2007 - 09.2011
- Book Keeping
- Food preparation & service
- Customer Service
- Cash Handling.
Retail Sales Assistant
Glassons
01.2006 - 12.2006
- Customer Service
- Cash Handling
- Stock Taking.
Duty Manager (3IC)
Urban Angel Girl
01.2004 - 12.2005
- Key holder responsible for opening and closing the store when management is away
- Setting daily targets
- Reporting to store management
- Stock control
- Customer services.
Part time Retail Sales Assistant
HBK Girl
12.1999 - 12.2003
- Customer Service
- Cash Handling
- Stock Taking.
Education
Certificate in Catering Level 3 -
Wintec Waikato
08.2007
Food Safety for Food Operators -
Wintec Waikato
08.2007
Essential Element of Small Business Management -
The Open Polytech of New Zealand
12.2006
Quality management -
The Open Polytech of New Zealand
12.2006
Record keeping -
The Open Polytech of New Zealand
12.2006
Risk management -
The Open Polytech of New Zealand
12.2006
Networking and establishing business relations -
The Open Polytech of New Zealand
12.2006
Time management -
The Open Polytech of New Zealand
12.2006
Negotiation skills -
The Open Polytech of New Zealand
12.2006
Problem solving -
The Open Polytech of New Zealand
12.2006
Higher School Certificate NZQA level 3 -
Fairfield College
12.2001
Sixth Form Certificate -
Fairfield College
12.2001
School Certificate -
Fairfield College
12.2001
Skills
- Guest Satisfaction
- Multitasking capabilities
- Customer service expertise
- Money Handling
- Multilingual
- Quality Assurance
- Organizational skills
- Computer literacy
- Strong interpersonal skills
- Team player attitude
- Attention to detail
- Excellent communication
awards and acknowledgements
- 100% Mystery Shopper Award, HBK Girl, May 2002
- 100% Mystery Shopper Report: Age Restricted Goods sale, Countdown St James, 2022
Refrences
- Jona-ariana Waitapu, Former Duty Manager, Countdown St James, Corner Hukanui & Thomas Roads, Hamilton, jawaitapu@gmail.com, 022 155 2191
- Dana Allen, Former Operations Manager, The Food Company LTD, 3/42 Tawn Place, Hamilton, danaleeallen@outlook.com, 021 0295 4710
- Wendy Wilkinson, Team Mate, Robert Harris Taupiri, wendy.wilkinson69@yahoo.co.nz, 021 121 0943
Timeline
Part time Front of House
Robert Harris Taupiri
06.2023 - Current
Checkout Operator, ARG, Supervisor
Countdown St James
03.2021 - 05.2023
Dispatch & Logistics Manager
The Food Company NZ LTD
06.2019 - 01.2021
Casual Sales Associate
Strandbags
08.2018 - 09.2018
Food Production Assistant
The Food Company NZ
03.2018 - 05.2019
Kitchen Hand
Ma Bakers
11.2011 - 07.2012
Customer Service & Kitchen Hand
The Happy Eater
01.2007 - 09.2011
Retail Sales Assistant
Glassons
01.2006 - 12.2006
Duty Manager (3IC)
Urban Angel Girl
01.2004 - 12.2005
Part time Retail Sales Assistant
HBK Girl
12.1999 - 12.2003
Certificate in Catering Level 3 -
Wintec Waikato
Food Safety for Food Operators -
Wintec Waikato
Essential Element of Small Business Management -
The Open Polytech of New Zealand
Quality management -
The Open Polytech of New Zealand
Record keeping -
The Open Polytech of New Zealand
Risk management -
The Open Polytech of New Zealand
Networking and establishing business relations -
The Open Polytech of New Zealand
Time management -
The Open Polytech of New Zealand
Negotiation skills -
The Open Polytech of New Zealand
Problem solving -
The Open Polytech of New Zealand
Higher School Certificate NZQA level 3 -
Fairfield College
Sixth Form Certificate -
Fairfield College
School Certificate -
Fairfield College
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