Rhonda Stanley
Auckland,AUK
Summary
Dynamic and results-oriented professional with extensive experience in fast-paced environments like McDonald's. Excelled in roles requiring exceptional customer service and staff supervision, achieving significant improvements in team performance and customer satisfaction. Skilled in safety compliance and employee training, demonstrating a proven ability to enhance workplace efficiency and safety.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of delegation, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.
Overview
5
5
years of professional experience
Work History
Shift Manager
McDonald's
07.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Picker Packer
Cotton Soft
10.2022 - 06.2023
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Maintained timely updates on workload progress through effective communication with supervisors.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
Warehousing/ Picking/ Packing/ Assembler
The Warehouse Ltd
03.2020 - 06.2020
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
Education
Hairdressing - Hairdresser, Stylist
Cut Above
Auckland, AUKMaths, Science, Music, English, History, Sports
Alfriston College
Manurewa, AUK12.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Delegating work
- Mentoring and coaching
- Staff training and onboarding
- Staff development
- Documentation and reporting
- Schedule management
- Safety compliance
- Flexible schedule
- Sales strategies
- Equipment troubleshooting
- Shift checklists
- Shift leadership
- Customer service
- Active listening
- Computer skills
- Staff supervision
- Safety procedures
- Work Planning and Prioritization
- Safety management
- Packing boxes
- Product packaging
- Labeling
- Safety protocols
- Box assembly
- Box building
- Labeling accuracy
- Weighing and measuring
- Barcode scanners
- Stacking proficiency
Languages
Samoan
Full Professional
Maori
Elementary
Timeline
Shift Manager
McDonald's
07.2023 - Current
Picker Packer
Cotton Soft
10.2022 - 06.2023
Warehousing/ Picking/ Packing/ Assembler
The Warehouse Ltd
03.2020 - 06.2020
Hairdressing - Hairdresser, Stylist
Cut Above
Maths, Science, Music, English, History, Sports
Alfriston College
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