RHONITO TUMACLAS

• Energetic and results-driven professional with more than three years of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide them with information regarding products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Bilingual: English/Filipino. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Centre Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Highly ambitious sales and technical support representative with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments.
• Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
• Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Trains, motivates and monitors performance of all service department staff.

Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.