RHONITO TUMACLAS
92 Amyes Road Hornby Christchurch
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Trains, motivates and monitors performance of all service department staff.
- Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
15
15
years of professional experience
Work History
Team Leader
Viridian Glass
09.2020 - Current
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Utilized proper tools and materials to adhere to safety guidelines.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Managed efficient teams of up to 5-7 employees
Sheet Metal Fabricator/CNC Press Brake Operator
Thermosash Commercial LTD
06.2018 - 06.2020
- Demonstrated self-reliance by optimising workflow needs.
- Created agendas and communication materials for team meetings.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members to find workable solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with others to discuss new learning opportunities.
- Better interpretation to complicated drawings.
- Leading group of people.
Sales Rep/ Team Leader/ Supervisor
Transcom Worldwide Asia
02.2010 - 03.2012
- Effectively managed high volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Education
Professional Welder - Shielded Metal Arc Welding
Marikina Polytechnic College
Philippines2016
Vocational - Customer Service Studies
Star Of Asia
Bacolod Philippines2011
High School Diploma -
Sinuyak National High School
Zamboanga Del Norte Philippines2007
Skills
- Strong verbal communication
- Self-motivated
- Conflict resolution
- Extremely organized
- Team leadership
- Ability to handle stress
- Computer literate
- Reliable
- Data management
- Process implementation
- Hand and power tools
- General math skills
- Strong initiative
- Supervisory experience
- Strong written and verbal communication skills
- Heavy equipment operator
- Mathematical Calculations
- Hazard Monitoring and Management
- Team Development
- Production
- Operational Procedures
- Inspect Completed Work
- Analytical and Critical Thinking
- Professional Development
Languages
English
Native or Bilingual
Timeline
Team Leader
Viridian Glass
09.2020 - Current
Sheet Metal Fabricator/CNC Press Brake Operator
Thermosash Commercial LTD
06.2018 - 06.2020
Sales Rep/ Team Leader/ Supervisor
Transcom Worldwide Asia
02.2010 - 03.2012
Professional Welder - Shielded Metal Arc Welding
Marikina Polytechnic College
Vocational - Customer Service Studies
Star Of Asia
High School Diploma -
Sinuyak National High School
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