Rhyanna Young

• Manage a global team of 20-25 staff across NZ, UK, AU & US
• Formulated policies and procedures to streamline operations.
• Created work environment and culture that is supportive, positive, and professional
• Maximised efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Reported to key stakeholders
• Heavily involved in project management of all tech projects

This role was responsible for supporting the Directors in ensuring the efficiency & profitability of the business

• Assist with general day to day running of business
• Assisted with recruitment & human resources activity
• Assist with Project Management
• Supervised operations staff and ensured employees remained compliant with company policies and procedures.
• Was integral part of implementing AI bot to company App

This role is responsible for supporting our customers and support staff to ensure that every customer has a positive experience with Little Ones and their needs are met.

• Took ownership of customer issues and followed problems through to resolution.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with upper management to improve customer service processes and support structures company-wide.

This role was responsible for providing timely advice and guidance in response to customer queries across all Little Ones platforms, to quality standards.

This role was responsible for looking after bank clientele in all aspects of personal banking including home lending, personal lending, general account queries, general insurances, life insurances & kiwisaver products.

• Assessment of lending deals for retail customers
• Partnering with my customers to find the right solutions, services and products they need to achieve their goals with a focus on adding value in each interaction
• Managing risk to the business by ensuring a strong understanding of my clients circumstances and goals and applying judgement.
• Fostering strong internal relationships with other lines of business to ensure effective collaboration & the best customer experience

• Communicated with clients to understand property needs and preferences.
• Generated leads for sales and rental properties through cold calls and referrals.
• Informed home buyer of sales, construction and warranty processes.
• Liaised between buyers and sellers to provide positive experiences for both parties.

This role was responsible for client management & onboarding

• Prospecting new business
• Account management of existing clients
• Creative brief writing
• Creating Marketing Materials

• Responsible for ensuring the workshop had correct parts for daily jobs
• Travelling sales - once a month would visit workshops in the area ensuring they were stocked on parts they required regularly
• Ensured parts were cataloged & stored correctly
• General customer service duties.

• Supervised staff to ensure customer engagements met customer expectations
• Handled customer queries & purchases
• Cash handling, I was responsible for the branch banking
• Merchandising - responsible for ensuring the branch showroom was stocked & displays were visually appealing