Rhys Bateman
Christchurch
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Travel Manager
FCM Travel Solutions
01.2011 - Current
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs
- Managed business accounts with strong focus on achieving high levels of client praises and loyalty.
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Corporate Travel Manager
Warwick Beatson Travel
09.2001 - 09.2010
- Managed various business accounts with strong focus on achieving high levels of client praises and loyalty.
- Worked closely with top executives and assistants to meet compliance with strict business schedules.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Generated travel-related reports for clients to facilitate decision-making.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Education
School Certificate -
Christchurch Boys' High School
Christchurch, NZSkills
- Business Correspondence
- Sales Team Development
- Service Delivery
- Customer Inquiry and Response
- Service Agreements
- Accounts Payable and Accounts Receivable
- Brand Awareness
- Client Needs Assessment
- Performance Goals
Timeline
Travel Manager
FCM Travel Solutions
01.2011 - Current
Corporate Travel Manager
Warwick Beatson Travel
09.2001 - 09.2010
School Certificate -
Christchurch Boys' High School
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