Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhys Bretherton

Masterton

Summary

I’m an experienced professional with over four years in customer service, with the majority of that time spent in the telecommunications industry. Over the years, I’ve gained valuable knowledge and skills in both telecommunications and sales. I’m passionate about building positive relationships with customers and colleagues , and I always aim to improve the customer experience.

Overview

5
5
years of professional experience

Work History

Customer Solutions Advisor

Vodafone
Mascot (Sydney Airport), Sydney
07.2023 - 02.2025

Key Responsibilities:

• Open and close the store independently, ensuring smooth daily operations

• Handle customer inquiries and assist international visitors with language barriers

• Primarily focus on selling mobile plans tailored to customers’ needs, offering recommendations and solutions

• Work in a fast-paced, high-volume environment, adapting quickly to customer demands

• Collaborate effectively within a large team to provide a seamless customer experience

• Handle banking duties, including cash handling and processing payments

• Manage stock levels, ensuring inventory is kept up-to-date and organized

• Work closely with airport security to resolve any issues or concerns that arise within the airport

Sales Representative

Spark NZ
Masterton
09.2021 - 05.2023

Key Responsibilities:

• Greet customers and assist them with their needs in-store, online, and over the phone

• Open customer accounts and handle credit assessments for new applicants

• Sell products and accessories, offering recommendations based on customer needs

• Process orders, invoices, and receipts

• Maintain clear and professional communication with customers, team members, and other stakeholders

Front of House Waiter

Everest cafe
Featherston
12.2019 - 08.2021

Key Responsibilities:

• Opened the café, handled daily cleaning tasks, and managed the banking process

• Greeted customers and took orders

• Managed inventory and ordered necessary products and services

• Processed incoming bills and invoices

• Worked with the team to deliver a great customer experience

• Followed health and safety protocols and kept processes up to date

Education

Kuranui College
Greytown, NZ
12-2020

Skills

Skilled at explaining decisions and responses clearly to clients, colleagues, and management

Knowledgeable in the telecommunications sector, with a solid understanding of industry systems and processes

Strong problem-solving and decision-making abilities

Effective at negotiating and finding solutions that benefit all parties

Excellent at sales and upselling

Timeline

Customer Solutions Advisor

Vodafone
07.2023 - 02.2025

Sales Representative

Spark NZ
09.2021 - 05.2023

Front of House Waiter

Everest cafe
12.2019 - 08.2021

Kuranui College
Rhys Bretherton