Rhythm Matiu
Taipa,NTL
Summary
Attentive Waitress with high knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining communication and accuracy in high-traffic times.
With amateur kitchen hand experience, also committed to maintaining clean and organized work areas for food prep and storage. Providing active support to cooks by sanitizing equipment and tools, monitoring food portions and handling the service of orders in their absence.
Overview
6
6
years of professional experience
Work History
Waitress/Kitchen Hand
Waterfront Cafe And Resturaunt
Mangonui, NTL
12.2020 - 01.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Managed over 20 calls a day regarding customer queries and complaints, ensuring lasting loyalty.
- Successfully verified sales for end-of-day audits and accurately filled out closing paperwork.
Orchard Worker
Waikopu Orachard
Ngataki, NTL
02.2017 - 12.2020
- Examined trees for blight and insect infestation and recorded damage and location of affected trees.
- Supervised staff to maintain harvest schedules and landscaping duties.
- Maintained safe work environment with standards of food and human safety regulated by Health Department.
- Prepared area for harvesting with positioning of ladders and buckets.
- Safely operated tractors, fork lifts and harvesting equipment.
- Maintained growing relationships with workers and drivers, providing our business with priority deliveries and seasonal workers. Increased seasonal pick quality by 40%
- Safely operated and oversaw training in using hydraladda's (cherry pickers) with health and safety practices.
Restaurant Waitress
Alfresco's Cafe And Bar
Paihia, NTL
02.2020 - 11.2020
- Maintained detailed knowledge of rotating weekly specials, and currently available menu items, to provide customized recommendations to guests.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
No Degree - Lvl 1,2 & 3
- Awarded First in Computer Science.
- Completed High Ropes Course with Adventureworks in 2019. Using team building and communication skills to complete obstacle courses.
- Certificate in Lvl 1-2 Barista course in 2019-2020.
No Degree - Hospitality Administration And Management
07.2020
- Relevant Coursework Completed: Early introductory to Hotel Management. The making of wine, flavour profiles and how to pair. Cultural tourism and trends they carry. Early introductory to Accounting and Microsoft Software training.
- Introduction to basic culinary training, e.g. Creating a budgeted menu, prepping for and cooking a dish off created menu, serving and cleaning.
Skills
- Transactions and Cash Handling
- Workflow Coordination
- High Volume Dining
- Food Safety Standards
- Age Verification
- Adaptable and Flexible
Timeline
Waitress/Kitchen Hand - Waterfront Cafe And Resturaunt
12.2020 - 01.2022
Restaurant Waitress - Alfresco's Cafe And Bar
02.2020 - 11.2020
Orchard Worker - Waikopu Orachard
02.2017 - 12.2020
Kaitaia Abundant Life School - No Degree, Lvl 1,2 & 3
QRC Tai Tokerau - No Degree, Hospitality Administration And Management