Rhythm Matiu
NTHL,Kaitaia
Summary
Experienced in customer service with a focus on effective communication and problem-solving. Demonstrated ability to assist customers with inquiries, transactions, and technical support, ensuring a seamless experience. Adaptable and self-motivated, capable of fostering collaboration among team members while maintaining a high standard of service. Background includes monitoring health and safety protocols in various environments, showcasing critical thinking skills relevant to various fields.
Overview
6
6
years of professional experience
Work History
Orchard Worker
Tiri Orchards
Waipapakauri, Kaitaia
02.2025 - 11.2025
- Monitored orchard health by inspecting trees for disease and performing pruning.
- Conducted thorough research and data analysis to enhance strategic planning.
- Provided guidance to colleagues to foster a collaborative work environment.
Customer Service Rep
Z Perpetual Energy
03.2022 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Processed credit card payments via POS terminal in a secure manner.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support to ensure an easy customer experience.
Waitress/Barista
Alfresco Café and Bar
01.2020 - 11.2021
- Maintained knowledge of rotating menu items, ingredients and preparation methods to assist guests with selection.
- Assisted in closing tasks such as food prep, restocking supplies and cleaning equipment during high customer traffic.
- Addressed concerns quickly to ensure good customer experience and escalated concerns to management when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Education
Certificate in Hairdressing - Assisting during services, Product knowledge and maintenance, Product Displaying, Administrative assistance
North Tec | Te Pukenga
Whangarei, NZ11.2023
Hospitality Regulations, Food Beverage and Bar Service, Business research /communication, Marketing, Safe Food Practices
QRC Tai Tokerau
Paihia, NZ11.2020
Skills
- Customer Service
- Self-Motivation
- Adaptability
- Communication
- Critical Thinking
- Collaboration
References
References available upon request.
Timeline
Orchard Worker
Tiri Orchards
02.2025 - 11.2025
Customer Service Rep
Z Perpetual Energy
03.2022 - 07.2023
Waitress/Barista
Alfresco Café and Bar
01.2020 - 11.2021
Certificate in Hairdressing - Assisting during services, Product knowledge and maintenance, Product Displaying, Administrative assistance
North Tec | Te Pukenga
Hospitality Regulations, Food Beverage and Bar Service, Business research /communication, Marketing, Safe Food Practices
QRC Tai Tokerau
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