Ria Bechan
GOLFLANDS,AUK
Summary
With a proven track record at Woolworths Supermarket, I excel in customer service and vehicle maintenance, blending hospitality with technical prowess. My experience spans from enhancing team outcomes in automotive engineering to leading in high-paced retail environments, demonstrating a significant increase in customer satisfaction and operational efficiency. My skills are driven by the passion to succeed.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Woolworths Supermarket
Meadowlands, Auckland
11.2021 - Current
- Greeted customers and provided excellent customer service.
- Assisted in selecting items according to customer preferences.
- Analyzed consumer feedback data to understand customer needs better.
- Consistently maintained high-speed performance to ensure customer satisfaction.
- Stepped into the supervisor role when required.
- Engaged in teamwork to achieve objectives.
Produce Assistant
Woolworths Supermarket
Meadowlands, Auckland
11.2021 - Current
- Assisted customers with selecting produce items and providing nutritional information.
- Maintained freshness of fruits and vegetables by stocking shelves, rotating stock, and removing expired items.
- Organized backroom storage area to ensure efficient use of space for incoming shipments.
- Ensured that all safety guidelines were followed when handling hazardous materials.
- Managed pricing, labeling, stocking, restocking, facing merchandise, organizing back room supplies, taking out trash and recycling and other duties as assigned.
- Provided excellent customer service by promptly responding to inquiries about availability of products.
Price Integrity Assistant
Woolworths Supermarket
Meadowlands, Auckland
11.2021 - Current
- Organized and maintained filing systems for documents and records.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Increased customer service success rates by quickly resolving issues.
- Effectively maintained store standards.
Grocery Stocker
Woolworths Supermarket
Meadowlands, Auckland
11.2021 - Current
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Verified stock levels of existing products on store shelves to ensure adequate inventory levels.
- Stocked shelves with products based on customer demand and sales trends.
- Rotated and faced product displays for optimal visual appeal.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
Cashier
Woolworths Supermarket
Meadowlands, Auckland
11.2021 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Automotive Engineering Course
Unitec
Mount Albert, Auckland
02.2024 - 11.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services, such as oil changes and tune-ups, on vehicles.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts, such as brake pads and wheel bearings, using hand tools.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Maintained accurate records of work performed in accordance.
- Ensured safety protocols were followed while working on vehicles.
- Researched parts availability from vendors in order to complete repairs efficiently.
Education
Certificate of Automotive Engineering - Automotive Engineering
UNITEC Institute of Technology
Auckland, NZ04-2025
High School Diploma -
Botany Downs Secondary College
Auckland, NZ11-2022
Skills
- Hospitality
- Customer service expertise
- Route planning
- Vehicle upkeep
- Product picking
- Physical stamina
- Servicing vehicles
- Hand and power tools
- Transmission repair
- Diagnostics
References
- Kevin Reed (Store Manager) 027 837 9458
- Natasha Coffey (Grocery Manager) 021 118 7329
- Abdul Razamjoo (Produce Manager) 09 255 2433
- Vishal Shivnaand (Produce Supervisor) 021 155 2731
- Rick Xie (Grocery Supervisor) 021 105 7252
- Roshni Prasad (Price Integrity Manager) 021 138 4003
- Virginia Ibalio (Online Manager) 021 171 1138
Timeline
Automotive Engineering Course
Unitec
02.2024 - 11.2024
Online Personal Shopper
Woolworths Supermarket
11.2021 - Current
Produce Assistant
Woolworths Supermarket
11.2021 - Current
Price Integrity Assistant
Woolworths Supermarket
11.2021 - Current
Grocery Stocker
Woolworths Supermarket
11.2021 - Current
Cashier
Woolworths Supermarket
11.2021 - Current
Certificate of Automotive Engineering - Automotive Engineering
UNITEC Institute of Technology
High School Diploma -
Botany Downs Secondary College
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