Ria Paulene Acuna
Masterton,WGN
Summary
Experienced Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with customers. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
4
4
years of professional experience
Work History
Credit Solutions Specialist
Meridian Energy
06.2024 - Current
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Consulting and helping customers with in case of billing and credit problems. Managing payments and refund operations. Developing measures encouraging timely payments. Managing historical records of account statuses and collection operations.
- Providing solutions to customers who's dealing with financial hardship.
Customer Service Representative
Meridian Energy
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Checkout Supervisor
New World Supermarket
12.2020 - 11.2022
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams members, enforcing compliance with operational policies and procedures.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Hotel And Restaurant Services
AVM Foundation
Philippines03-2017
High School Diploma -
Liceo De Pagsanjan
Philippines03-2012
Elementary Graduate
Liceo De Pagsanjan
Philippines03-2008
Skills
- Data Entry
- Company Knowledge
- Customer Relationship Management
- Creative solutions
- Great communication skills
- Multi-tasking skills
- Positive and friendly attitude
- Ability to work under pressure and Time management
- Computer Literate
- Problem-solving abilities
Languages
English
Filipino
Timeline
Credit Solutions Specialist
Meridian Energy
06.2024 - Current
Customer Service Representative
Meridian Energy
11.2022 - Current
Checkout Supervisor
New World Supermarket
12.2020 - 11.2022
Hotel And Restaurant Services
AVM Foundation
High School Diploma -
Liceo De Pagsanjan
Elementary Graduate
Liceo De Pagsanjan
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