RIAZ FATHIMA OMAR FAROUK
Hillcrest,AUK
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Perceptive educator with solid record of accomplishment in attaining and surpassing targets during 15-year career. Stay on top of trends in education to maintain modern, efficient systems meeting needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Academic Programme Lead/Academic Manager
CC Workforce/The Welding Academy
05.2023 - Current
- Recruitment and Onboarding: Source, screen, and recruit candidates, particularly migrant workers from Philippines and domestic workers referred by local agencies such as MSD and Corrections
- Conduct initial interviews, assess candidate suitability, and facilitate onboarding process, ensuring compliance with company policies and legal requirements.
- New Recruit Coaching: Provide comprehensive coaching and orientation to newly recruited employees, familiarizing them with company policies, procedures, and job expectations.
- Offer ongoing support and guidance to facilitate their integration into company culture and work environment.
- Employee/Client Satisfaction Surveys: Develop and administer surveys to evaluate employee/client satisfaction and identify factors influencing their workplace/client experience.
- Analyze survey data to derive actionable insights and propose strategies to improve overall employee/client satisfaction and retention Collaboration with HR for Retention: Partner with HR team to develop and implement retention strategies tailored to needs of migrant and domestically referred workers.
- Contribute insights and suggestions to create programs that address retention challenges and enhance employee engagement.
- Professional Development Support: Provide guidance and resources to employees, aiding them in setting and achieving their professional goals within organization.
- Collaborate with managers to create personalized development plans for career growth and advancement opportunities.
- Streamlined administrative processes for better efficiency in managing academic activities and resources.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Lecturer/Facilitator
Alpha Education Institute (AEI)
04.2018 - 08.2022
- Teaching delivery is done following AEI's system of delivery
- Assessment and moderation timelines are met
- Ensure that all assessments and moderations take place following AEI's processes approved by NZQA
- Ensure that all risk issues such as plagiarism are dealt with and managed robustly following AEIs policies and procedures
- Well versed with Athina/Moodle open-source learning management system for integrated learning.
- Successfully adopted to online teaching using Skype/Zoom/Microsoft Teams platform since beginning of pandemic till to date.
Academic/Programme Administrator
New Zealand Institute of Studies
07.2017 - 11.2017
- Management: Participating in management meetings and presenting reports, updates and making contributions as required towards business department operational plans
- Department operational planning
- Implementation of tasks in agreed timeframes
- Leadership and Development: Create professional development plans for staff and manage staff professional development.
- Plan and conduct PD sessions for staff.
- Ensure that reporting system is followed, and all reports are timely analyzed and outcomes available to management.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
Lecturer
New Zealand Institute of Studies (NZIoS)
04.2017 - 11.2017
- Teaching delivery is done following NZIoS QMS.
- Assessment and moderation timelines are met.
- Ensure that all assessments and moderations take place following NZIoS QMS
- Ensure that all risk issues such as plagiarism are dealt with and managed robustly following NZIoS policies and procedures.
- Applied innovative teaching methods to encourage student learning objectives.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Incorporated instructional technologies in course delivery for both in-class and online instruction.
- Contributed to departmental meetings by sharing insights on effective teaching strategies and proposing solutions for addressing common challenges faced by faculty members.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Community Support Worker
Healthcare New Zealand
05.2016 - 06.2017
- To assist people with disabilities to live in community in a setting which promotes self-confidence, independence, and choice.
- Support to carry out daily/weekly program of activities including accompanying and supporting people at work or in education.
- Provide personal health care as determined by wellness plan and liaise with doctors and other health professionals to anticipate and where possible prevent onset of illness or further impact of disability.
Programme Leader/Lecturer
Asia Pacific University of Technology and Innovation
04.2014 - 02.2016
- Programme Leader: Application of Programme Regulations: To ensure consistent, empathetic application and communication of relevant Programme regulations in relation to assessment, appeals, admissions, exemptions, and progression.
- Programme Leadership: To be directly responsible for effective client relations of students and their parents/guardians on allocated programmes and to monitor their performance and satisfaction.
- Academic Leadership: To represent APU team at internal moderation/enrolment boards and external modular & progression/award boards.
- Programme Validations and Reviews: To lead a Programme Team in the preparation for and conduct of Reviews and Validations by external bodies such as MQA and Quality Partners
- Learning Support Development: To ensure appropriate course information is made available to students, including progression opportunities.
- Final Year Projects: To liaise with Project Manager to ensure that student projects reflect overall aims of award.
- Lecturer: Lecture and tutor for Foundation, Level 1, Level 2 and Level 3 Diploma and Degree.
- Prepare and mark and grade assignments, tests, and exams for all these levels.
- Prepare learning materials for modules taught.
- Organizing and coordinating activities for both the lecturers and students at School of Business.
Education
MBA - Organization & Management
Bachelor of Science - International Business
Master of Science - Business Studies (Marketing)
07.2017
Skills
- Interpersonal Skills: Acknowledging complex emotions and viewpoints of others (diverse cultures, gender, and ages) and responding sensitively and appropriately
- Initiative and Enterprise: Going beyond call of duty by helping others, including undertaking menial jobs
- Work Ethic: Reliable, committed to best possible performance and high quality of work
- Self Management: Actively seeking for opportunities to learn, confident in dealing with challenges and regulate balance between work and life
- Analytical and critical thinking: Gather and evaluate information from various sources and able to understand abstract ideas
- Problem solving: Use rational and logical thinking to achieve conclusions and make appropriate decisions considering available information
- Written and verbal communication: Appropriate tone and style in writing, depending on audience Communicating in clear and sensitive manner to people in different settings and from different backgrounds
- Trustworthy: Commitment to keeping confidentiality, reliability, and accuracy
Education History
- Masters in Business Studies (Marketing), Massey University
- MBA (Organization & Management), Johnson & Wales University
- Bachelor of Science (International Business), Johnson & Wales University
- Diploma in Public Administration, MARA Institute of Technology
Professional Highlights
Exposure to local private education sector in New Zealand over last 6 years as a lecturer, facilitator, programme/academic administrator will permit me to use and enhance my skills in a progressive and dynamic education institution. Kiwi experience working with adults and seniors with special needs as part of being a Community Support Worker enables contributions to healthcare programmes in New Zealand which enhance quality service and heightened empathy. A wide range of experience working with several MNCs at previous jobs in several countries in the field of sales and marketing and administration allowed for wider knowledge in office management and administration.
References
- Dr. Pala Molisa, Head Coach, Training & Development, CC Group, 1 Des Swann Drive, Takapuna, Auckland, 0622, pala@ccgroup.co.nz, 021 254 1956
- Sharon Baylon, Faculty Manager, AKA Group (AEI), 3 City Road, Auckland CBD, Auckland, 1010, Sharon.baylo@aka.ac.nz, 021 024 12585
- Adrian Tusha, Department of Corrections, 71-73 Wairau Road, Takapuna, Auckland, 0622, Adrian.tusha@corrections.govt.nz, 027 327 9277
Languages
English
Full Professional
Malay
Full Professional
Tamil
Professional Working
Timeline
Academic Programme Lead/Academic Manager - CC Workforce/The Welding Academy
05.2023 - Current
Lecturer/Facilitator - Alpha Education Institute (AEI)
04.2018 - 08.2022
Academic/Programme Administrator - New Zealand Institute of Studies
07.2017 - 11.2017
Lecturer - New Zealand Institute of Studies (NZIoS)
04.2017 - 11.2017
Community Support Worker - Healthcare New Zealand
05.2016 - 06.2017
Programme Leader/Lecturer - Asia Pacific University of Technology and Innovation
04.2014 - 02.2016
Johnson & Wales University - MBA, Organization & Management
Johnson & Wales University - Bachelor of Science, International Business
Massey University - Master of Science, Business Studies (Marketing)
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