Rica Fa'aoso
612 Toru Apartments, 10 Copper Beech Avenue, Frankton,Queenstown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Team Member
Spotlight
Remarkable Park
05.2023 - Current
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order total
- Addressed and resolved customer complaints in polite and professional manner.
Duty Manager Supervisor
Compass Group Ltd
Auckland Airport
06.2017 - 02.2023
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Collaborated with on-site personnel, including maintenance and lounge leaders, to resolve problems and facilitate seamless operations.
- Conducted departure and arrival briefings in regards to updates of the business or running of the shift on a daily basis
- Assisted in recruiting, hiring and training of team members.
Supervisor
Sky City Casino & Hotel
08.2008 - 06.2017
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Successfully managed high volumes of client-facing interactions and established strong rapport with clients from a variety of industries.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Worked with management team to implement proper division of responsibilities.
Education
Certificate Of Travel And Tourism - Travel And Tourism
Sir George Seymore - School Of Travel And Tourism
Auckland 10.2007
NCEA LEVEL 1,2 & 3 -
Avondale College
Avondale12.2006
Skills
- Employee Development
- Service management
- Supervision
- Training & Developement
Reference
Nasrulla Haroon
Air NZ Lounge - Assistant Operations Manager
+64 27 544 3834
nasrulla.haroon@compass-group.co.nz
Lara Burns
Qantas / Strata & Emirates Lounge - General Manager - Operations
027 234 3173
lara.burns@compass-group.co.nz
Edward Sudfelt
Spotlight Store Manager
021 232 0220
155.queenstown@spotlight.co.nz
Timeline
Team Member
Spotlight
05.2023 - Current
Duty Manager Supervisor
Compass Group Ltd
06.2017 - 02.2023
Supervisor
Sky City Casino & Hotel
08.2008 - 06.2017
Certificate Of Travel And Tourism - Travel And Tourism
Sir George Seymore - School Of Travel And Tourism
NCEA LEVEL 1,2 & 3 -
Avondale College