Rica Herrera
Auckland,AUK
Summary
Highly proactive manager with 14 years of experience in team leadership in hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Mc Donald's JANBRE LTD.,
05.2021 - 12.2022
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Assistant Store Manager
McDonald’s Family Restaurant
12.2015 - 12.2020
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant.
- Implement new company policies and procedures by developing plans and instructing staff.
- Handle customer complaint.
- Preparing new employee files.
- Serving as a point person for all new employee questions staff to ensure objectives are met and excellent service is consistently achieved.
- Effectively manage the restaurant in the absence of the Restaurant Manager.
- Identify and delegate responsibilities to shift leaders.
- Provide direction to shift leaders, and staff to achieve restaurant goals.
- Provide coaching and feedback to managers and staff and assess performance on and ongoing basis.
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
- Consistently monitor product and labour costs to remain within goals.
- Train and coach staff on guest services principles and practices.
- Follow the Restaurant policies and procedures, including those for cash handing and safety/security Monitor and maintain the POS System Assist in new menu implementation.
- Develop and implement creative solutions to areas of improvement.
Scheduling Manager
Mcdonald"s Family Restaurant
11.2012 - 10.2015
- Making Weekly schedules for 80-100 employee
- Assign crew per availability, positioning needs and crew competence
- Assign management shifts to ensure appropriate floor coverage volume
- Making sure Employment laws and McDonald's scheduling policies are followed.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
Manager -Gross and Profit
Mcdonald"s Family Restaurant
12.2012 - 06.2014
- Requisitioned materials to restock inventory and obtain goods for production line.
- Successfully identified discrepancies and recommended changes to inventory to increase profits.
- Documented production updates in maxtel for excellent recordkeeping.
- Checked prices and calculated totals for accurate invoice processing.
- Exceeded goals through effective task prioritization and great work ethic.
- Received and processed stock into inventory management system.
- Weekly and Monthly product inventory report.
- Improved profit margins by streamlining operations and workflow
- Created agendas and communication materials for team meetings
- Contributed to development, planning and completion of project initiatives
- Prioritized and organized tasks to efficiently accomplish service goals
Shift Manager
McDonald’s Family Restaurant
04.2011 - 11.2012
- Orient and train all new Crew member.
- Provide production direction to crew concisely.
- Set by example for crew by working hard to implement shift plan and ensure swift and smooth production.
- Demonstrate patience and positive attitude with crew while delegating tasks and giving instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
Crew Trainer
Mcdonald's Family Restaurant
11.2010 - 05.2011
- Trained and mentored new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100%.
- Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies achieve best result.
- Set positive example for team members by providing high-quality, efficient service.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Reservation Officer /Front Desk Agent
Las Palmas Travel and Tours, Manila Philippines
02.2006 - 08.2008
- Handle International and Domestic booking and hotel packages booking for clients.
- Processing quotation for international and Domestic airfare ticket upon request / inquires all clients.
- Issued Domestic and International Tickets.
- Solve problem for customer complain about reservation.
- Handle all mailing hotel booking to operators.
- Assist any inquiries regarding travel abroad and visa assistance.
Education
Bachelor of Applied Science in Information Technology - Office Technology
Educational System Technoilogical Institute
Boac Marinduque ,Philippines3 1994
High School Diploma -
Immaculate Conception Academy
Dasmarinas Cavite3 1992
Skills
- Coaching
- Delivery
- Maintaining store appearance
- Recruitment and hiring
- Delegating Assignments and Tasks
- Policies
- Store maintenance
- Store management
- Staff Scheduling
Certification
Office Management with Computer Technology
First Aid Qualified
Timeline
Restaurant Manager
Mc Donald's JANBRE LTD.,
05.2021 - 12.2022
Assistant Store Manager
McDonald’s Family Restaurant
12.2015 - 12.2020
Manager -Gross and Profit
Mcdonald"s Family Restaurant
12.2012 - 06.2014
Scheduling Manager
Mcdonald"s Family Restaurant
11.2012 - 10.2015
Shift Manager
McDonald’s Family Restaurant
04.2011 - 11.2012
Crew Trainer
Mcdonald's Family Restaurant
11.2010 - 05.2011
Reservation Officer /Front Desk Agent
Las Palmas Travel and Tours, Manila Philippines
02.2006 - 08.2008
Bachelor of Applied Science in Information Technology - Office Technology
Educational System Technoilogical Institute
High School Diploma -
Immaculate Conception Academy
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