RICHA SAINI
Papatoetoe,AUCKLAND
Summary
Experienced Supervisor with a proven track record of managing teams and achieving exceptional results. Demonstrated ability to identify and resolve issues quickly and efficiently, while maintaining a high level of customer satisfaction.
A strong team member with the ability to work independently, as well as within a division.
Overview
13
13
years of professional experience
Work History
Kiosk Supervisor
Lil Orbits Donuts
06.2023 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Staff Member
Lyallpur Sweets
01.2020 - 01.2023
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Established positive relationships with customers and other staff members.
Assistant Manager
HDFC BANK (INDIA)
06.2016 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
OFFICER
ICICI BANK (INDIA)
08.2012 - 02.2015
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Researched target market and identified customers' unique needs to suggest suitable products.
ACCOUNTS ASSISTANT/EXECUTIVE
KUMAR & ANAND CHARTERED ACCOUNTANTS (INDIA)
01.2011 - 02.2012
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
Skills
- Motivational Skills
- Cash Handling and Reconciliation
- Decision-Making
- Customer Service Management
- Handling Complaints
- Retail Operations
- Product Sales
- Store operations
- Retail Sales
- Team Building and Motivation
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Education
Bachelors & Masters in Commerce, from Panjab University, Chandigarh (INDIA)
Beyond Academics
- Won the Awards of Excellence JOSH JAIPUR, UDAAN, LI CARNIVAL for exemplary performances in ICICI Bank.
- Won Champions of Champion trophy working with HDFC Bank.
- Won Awards and Certificates working with HDFC BANK and Won Employee of the Month Awards.
Personal Traits
Truthful, Hard Working, Honest, Disciplined.
Personal Information
Gender: Female
Nationality: Indian
Visa Status: New Zealand Resident Visa
Timeline
Kiosk Supervisor
Lil Orbits Donuts
06.2023 - 01.2024
Staff Member
Lyallpur Sweets
01.2020 - 01.2023
Assistant Manager
HDFC BANK (INDIA)
06.2016 - 07.2019
OFFICER
ICICI BANK (INDIA)
08.2012 - 02.2015
ACCOUNTS ASSISTANT/EXECUTIVE
KUMAR & ANAND CHARTERED ACCOUNTANTS (INDIA)
01.2011 - 02.2012