Richa Sharma
Manukau
Summary
Customer-focused professional with a strong background in IT support and customer service roles. Consistently delivers exceptional client support, resulting in high levels of customer satisfaction and loyalty. Skilled in communication and problem-solving, with the ability to effectively handle multiple tasks simultaneously. Proven track record of success in improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Woolworths
07.2023 - Current
- Developed and implemented procedures to improve customer service and streamline operations
- Addressed and resolved customer inquiries and complaints promptly
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
IT Administrator Support
RK Arya College
03.2018 - 12.2021
- Provided frontline technical support to employees, resolving issues efficiently and effectively
- Managed and tracked support tickets, ensuring all activities and time spent were accurately documented
- Performed initial triage and troubleshooting for support requests received through various channels, including phone, email, and ticketing systems
- Assisted in the upkeep and maintenance of internal systems, applications, and documentation
- Coordinated with stakeholders to deliver prompt and appropriate support
- Contributed to process improvements by identifying areas for enhancement and implementing changes
- Monitored system performance to ensure optimal availability of services.
- Provided technical support for users with complex IT issues.
Education
Bachelor Of Information Technology -
Guru Nanak Dev University
Amritsar03.2013
Skills
- Technical Support: Expertise in diagnosing and resolving technical issues
- Ticket Management: Proficient in logging, tracking, and managing support tickets
- Process Adherence: Skilled in following established procedures and enhancing processes
- Customer Relationship Management: Strong ability to manage customer interactions and resolve issues
- Technical Proficiency: Experienced with MS Word, Excel, Outlook, and various ticketing systems
- Communication: Excellent verbal and written communication skills
- Problem-solving: Capable of managing work-related challenges and stress effectively
- Team Collaboration: Positive team player with a proactive approach and willingness to seek assistance
- Computer Proficiency
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Certification
AZ-900, Microsoft, 2021
Additionalinformation
Maintains a high standard of personal presentation., Demonstrates integrity, fairness, and respect in all professional interactions., Possesses a proactive, 'Can Do, Will Do' mindset with a keen willingness to learn and adapt., Available upon request.
Languages
English
Professional Working
Hindi
Full Professional
Timeline
Customer Service Representative
Woolworths
07.2023 - Current
IT Administrator Support
RK Arya College
03.2018 - 12.2021
Bachelor Of Information Technology -
Guru Nanak Dev University
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