RICHARD BIRD
Green Bay,Auckland
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager/House Wash Technician
Maximum Wash
10.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering positive work environments and providing opportunities for professional growth.
- Performed pre-wash inspections to identify potential issues or customer preferences before initiating cleaning processes
House Wash Technician
The House And Building Wash Company
08.2022 - 09.2023
- The role consisted of washing Houses, Buildings, Pathways, Driveways, Window cleaning, clean out the gutters and downpipes and Mould and Lichen treatments,
- Enhanced vehicle cleanliness by performing thorough washing and detailing tasks.
- Supported environmental initiatives by utilizing eco-friendly cleaning products and water-saving techniques during our wash process.
- Improved overall efficiency by regularly maintaining equipment, identifying issues early on, and resolving them promptly to avoid downtime or delays in service delivery.
- Established rapport with customers through friendly interactions, addressing concerns promptly, and ensuring complete satisfaction with service results.
- Maintained safe work environment by adhering to safety protocols and company guidelines.
Company Director
Distinctive Eco Clean Ltd
07.2018 - 06.2021
- Our vision and passion for Cleaning Homes, Offices, House Washing and Carpets Cleaning grew Distinctive Eco Clean into a steady business
- Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
- Maximized profitability through the implementation of cost-saving measures and budgetary controls.
- Boosted company efficiency by streamlining processes and implementing effective management strategies.
- Identified client opportunities for new business proposals and developed sales plans for each target account.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Owner/Operator- VIP Cleaning Services (Franchise)
VIP Cleaning
10.2010 - 06.2018
- Started the franchise with regular weekly and fortnightly cleans to add on services such as Pest control, House washing, Roof treatment and Steam carpet cleaning.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Performed quality checks to identify finish discrepancies.
Mechanical Engineer
Kiwi Rail
07.2007 - 09.2010
- Repairing of rail wagons and air brake testing
Education
Some College (No Degree) - Rail Mechanical Engineering
Pretoria
South AfricaSkills
- Staff Training
- Customer Service
- Operations Management
- Team Leadership
- Problem-Solving
- Employee Motivation
- Interpersonal Communication
- Client Relationships
Personal Skills Strengths
- Marketing knowledge & results driven
- Exceptional and proven sales & customer service skills of the highest quality & very strong closing ability
- The ability to thrive in the fast paced, deadline driven nature of the industry
- The capability to establish strong relationships with management ,clients,suppliers and team members on all levels
- The ability to ascertain a deep understanding of a client’s needs, their objectives, asking the right questions & understanding main objectives
- Exceptional time management skills and well organised professionally & personally, with a focus on promptly delivering results
- Strong focus on responding appropriately to all leads
- Exceptional attention to details, accuracy & overall presentation
- Work well under pressure with the ability to shift priorities as required
- Equally effective as part of a team or when functioning autonomously & very self-motivated
- Good computer skills
- Effective communicator, in person and in writing
Personal Information
Hobbies: Gardening, Dancing, Soccer, Travel, Reading, Sports enthusiast
Sales Marketing Success
Building Awareness, Creating Interest, Providing Information
References
References on request
Certification
- working at heights
Languages
English
Full Professional
Timeline
Operations Manager/House Wash Technician
Maximum Wash
10.2022 - Current
House Wash Technician
The House And Building Wash Company
08.2022 - 09.2023
Company Director
Distinctive Eco Clean Ltd
07.2018 - 06.2021
Owner/Operator- VIP Cleaning Services (Franchise)
VIP Cleaning
10.2010 - 06.2018
Mechanical Engineer
Kiwi Rail
07.2007 - 09.2010
Some College (No Degree) - Rail Mechanical Engineering
Pretoria
- working at heights
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