Richard Chiem
Auckland
Summary
Currently a personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing loans and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.
Overview
5
5
years of professional experience
Work History
Personal Banker
ANZ
, AUCKLAND
05.2023 - Current
- Responded promptly to customer emails, phone calls and requests for information.
- Processed loan applications according to established guidelines.
- Built strong rapport with new and existing clients to better serve financial needs.
Front of House Manager
Hollywood bakery
01.2020 - Current
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Performed daily opening and closing duties such as setting up registers, counting money.
Service Consultant
ANZ
03.2022 - 05.2023
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Handled incoming calls from customers regarding product or services.
- Referred unresolved customer grievances to designated departments for further investigation.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Picker Packer
Toll
Australia, Sydney
12.2018 - 01.2020
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Verified accuracy of picked items by comparing them against pick list.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Utilized RF scanners to track inventory movements throughout the facility.
Education
Diploma of Business
University of Western Sydney
Australia12-2020
High School Diploma -
Patrician Brothers College
Australia12-2018
Skills
- Customer Service
- Relationship Building
- Account Maintenance
- Complaint Resolution
References
References available upon request.
Timeline
Personal Banker
ANZ
05.2023 - Current
Service Consultant
ANZ
03.2022 - 05.2023
Front of House Manager
Hollywood bakery
01.2020 - Current
Picker Packer
Toll
12.2018 - 01.2020
Diploma of Business
University of Western Sydney
High School Diploma -
Patrician Brothers College
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