Richard Goldsmith
Team & Customer Experience Management
Kaiwaka,NTL
Summary
Talented Professional, experienced and dedicated to enhancing customer satisfaction, team development and business processes. Respectful and clear communicator, providing strength to business unit.
Great understanding of work culture and relationship to team growth and achieving targets.
Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Confidence to approach any conflict with an open-mindset, resolving these in a efficient manor.
Overview
5
5
years of professional experience
Work History
Yard Team Leader
PlaceMakers
11.2021 - 02.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led inter-branch projects to meet branch growth and loss reduction.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Identify, development and introduce new processes to maintain stock continuity.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
Carter's
11.2019 - 05.2021
- Enhanced customer satisfaction by promptly responding to order requests and addressing concerns thoroughly
- Streamlined ordering processes for improved efficiency and reduced wait times. Through Implementing directly line of communication with key clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded proactively and positively to rapid change. For example: investigating, developing materials to ensure the business met Covid-19 health and safety requirements
Trade Operations Leader
Riviera Hardware Holdings Limited (Mitre 10 Mega)
01.2020 - 01.2021
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Reduced expenses with strategic budget planning and cost-effective resource allocation.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Established a strong safety culture within the organization by promoting employee accountability and responsibility for health and safety matters.
Frame and Truss Fabricator
ITM
Warkworth
09.2018 - 05.2019
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor's - Sport And Recreation: Major Outdoor Education
Auckland University of Technology
Auckland, NZ07.2016
Diploma - Outdoor Recreational Leadership
Auckland University of Technology
Auckland, NZ07.2015
Skills
- Documentation and Reporting
- Work Planning
- Client Service
- Idea Development and Brainstorming
- Team Supervision
- Employee Evaluation
- Technical Support
- Complex Problem-Solving
Affiliations
- Kaiwaka Volunteer Fire Brigade
Timeline
Yard Team Leader
PlaceMakers
11.2021 - 02.2024
Trade Operations Leader
Riviera Hardware Holdings Limited (Mitre 10 Mega)
01.2020 - 01.2021
Customer Service Representative
Carter's
11.2019 - 05.2021
Frame and Truss Fabricator
ITM
09.2018 - 05.2019
Bachelor's - Sport And Recreation: Major Outdoor Education
Auckland University of Technology
Diploma - Outdoor Recreational Leadership
Auckland University of Technology
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