Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Richard Jeffs

Springlands,Blenhiem

Summary

To bring my relevant skills, quality and passion to futher enhance an already successful brand

Able to communicate with customers to get an understanding of what they require, and the knowledge to provide assistance in achieving the desired result. Excellent understanding of the importance of customer relations and working within budgets and time frames. A great listener and communicator with staff and customers to maximize work performance that results in a friendly stress free work environment. Good interpersonal skills and the ability to establish effective working relationships. Always prepared to go the extra mile to achieve the highest quality results, will always strive to enhance my skills and knowledge through training, and to undertake new innovations with a hands on approach. Always happy to share my knowledge, skills and learning experiences to benefit others. Developing and applying new processes in the workplace with minimal disruption and increased productivity. I look at solving difficult problems with effective solutions and have visions to look beyond the obvious. Experience in decision making, effective organisational skills and the ability to multi tasks and meet deadlines. Quickly grasps the essence and the underlining structure of new ways with an open mind to change, I experiment and will try new things to find solutions with the ability to analyse both success and failures for improvement. I am computer literate, I have great organisational skills, I am a team player, but can also work independently, I am honest and easy to work with, I am able to work under pressure and able to meet required deadlines. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Dedicated to maintaining smooth and efficient workshop operations and skilled in keeping employees focused on producing exceptional work. Proficient in supply, team and project oversight. Top-notch skills in building relationships, solving problems, and communicating with people at all levels.

Overview

38
38
years of professional experience

Work History

Territory Manager

PPG Industries
01.2023 - 01.2029
  • Responsible for 31 repair shops throughout Wellington region
  • Training of staff in current repair techniques and lean processes
  • Equipment installs and repairs when needed
  • Networking computers and installing hardware and software
  • Complaint reports and outcomes to vehicle owners
  • Dealing with both owners of shops and staff and general public
  • Troubleshooting problems
  • Dealing with distribution networks
  • Meeting monthly KPI’s and sales targets
  • Doing monthly H&S training from internal sources that were relevant to the industry
  • Analyzed sales data to identify trends and opportunities for growth.
  • Developed and implemented strategies to increase sales in assigned territory.
  • Monitored competitor activities in the region to ensure competitive advantage.
  • Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
  • Ensured compliance with company policies regarding pricing, promotions, warranties, returns.
  • Resolved customer complaints promptly and professionally.
  • Established relationships with key customers, vendors, and distributors in the area.
  • Prepared detailed reports analyzing regional market conditions and progress toward goals.
  • Planned travel schedule for visiting stores within assigned territory on a regular basis.
  • Met or exceeded established targets for revenue growth month over month.
  • Negotiated contracts with new clients while maintaining existing business relationships.
  • Conducted cold calls to offer services to potential customers.
  • Developed budget plans for sales activities and monitored expenditure.
  • Provided exceptional after-sales support to ensure high levels of customer satisfaction.
  • Set realistic sales targets based on thorough analysis of territory potential.
  • Created sales opportunities through cold-calling and other promotional activities.
  • Worked closely with existing accounts to grow market share.
  • Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
  • Led training sessions for sales representatives to enhance product knowledge and sales techniques.
  • Participated in trade shows and industry events to represent the company and gather market insights.
  • Managed and expanded client base through effective relationship-building strategies.
  • Identified and resolved issues affecting sales performance in the territory.
  • Stayed current on competitor sales, prices and products.
  • Negotiated contracts and agreements with key clients to secure long-term business relationships.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.

Workshop Manager

Bodyworks
Petone, Lower Hutt
01.2001 - 03.2017
  • Insurance Claims
  • Invoices/payments/payroll
  • Resolved customer complaints regarding product quality or service rendered by the workshop staff.
  • Assessed employee skillsets and identified training needs accordingly.
  • Implemented process improvements that increased productivity while reducing costs.
  • Negotiated contracts with suppliers to ensure competitive pricing on materials and parts.
  • Identified new opportunities for cost savings while maintaining high-quality standards.
  • Monitored inventory levels of parts and supplies needed for operations.
  • Ensured compliance with government regulations and standards.
  • Inspected completed work to ensure conformance to specifications.
  • Maintained records of all activities related to the operation of the workshop.
  • Reviewed and approved job orders, estimates, and invoices.
  • Organized and managed daily workflow of staff members in the workshop.
  • Developed and implemented safety protocols for the workshop.
  • Created detailed reports on production processes within the workshop environment.
  • Developed strategies for improving overall performance of shop personnel.
  • Provided technical support to workshop personnel.
  • Hired, trained, supervised, coached and evaluated employees as necessary.
  • Evaluated team and shop activities to uncover issues and develop improvement plans.
  • Coordinated maintenance and repair actions to keep equipment and systems running at peak performance.
  • Recruited, interviewed, and hired volunteers and staff.
  • Consulted with staff on resolution of complex service issues.

Spray Painter

City Auto Painters
Palmerston North
01.1994 - 01.1996
  • Spray Painter
  • Spray Painter

Apprentice Spray Painter

D E McMillan’s
NaeNae, Lower Hutt
01.1991 - 01.1994
  • Apprenticeship (Spray Painter)

Foreman

Ray Piper
Lower Hutt
01.1999
  • Head spray painter
  • Ordered stock
  • Overseeing of the paint shop

Education

School Certificate - <ul><li>Accounting</li><li>Maths</li><li>Science</li><li>English</li></ul>

NaeNae College
01.1991

New Zealand Certificate in Mathematics -

Skills

  • Customer Relationship Management
  • Pipeline Development
  • Staff Evaluation
  • Product and Service Sales
  • Opportunities Identification
  • Relationship Building
  • Order Management
  • Goal Setting
  • Market Penetration Strategies
  • Budget Management
  • Brand Promotion
  • Business Development
  • Team Collaboration and Leadership
  • Issue Resolution
  • Channels and Distribution Knowledge
  • Business Growth
  • Staff Training
  • Competitor research
  • Time Management
  • Client acquisition
  • Revenue Generation
  • Consultative Sales
  • Event Networking
  • Staff Management
  • Business Management
  • Sales Training
  • Territory Management
  • Data Interpretation
  • Sales Development
  • Strategic business planning
  • Strategic Planning
  • Sales expertise
  • Staff Development
  • Sales Leadership
  • Customer Acquisition
  • Industry Networking
  • Competitor Analysis
  • New Hire Onboarding
  • Sales Targeting
  • Sales Reporting

References

  • Doug Robertson, Union Hardware, Owner/Director, 027 430 5675
  • Nigel Hamilton, PPG Industries, Business solution Manager NZ, 021 886 823

Affiliations

  • Currently on the board of trustees for St Marys School Blenhiem

Timeline

Territory Manager

PPG Industries
01.2023 - 01.2029

Workshop Manager

Bodyworks
01.2001 - 03.2017

Foreman

Ray Piper
01.1999

Spray Painter

City Auto Painters
01.1994 - 01.1996

Apprentice Spray Painter

D E McMillan’s
01.1991 - 01.1994

School Certificate - <ul><li>Accounting</li><li>Maths</li><li>Science</li><li>English</li></ul>

NaeNae College

New Zealand Certificate in Mathematics -

Richard Jeffs