Richard Michael
Dunedin,Belleknowes
Summary
Accomplished Business Development professional with a proven track record at Kimberly-Clark Corporation ,and Morris Michael Hotels ltd enhancing client satisfaction and retention through exceptional service and strategic account management. I have a strong base in financial administration and sales strategies, adept at driving growth and fostering strong stakeholder relationships. Skilled in event management, demonstrating a unique blend of analytical and interpersonal abilities. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
33
33
years of professional experience
Work History
Business Development
Self Employed
10.2021 - Current
- Developed strong relationships with key stakeholders, enhancing partnerships and collaboration opportunities.
- Supported the negotiation process with potential partners, facilitating mutually beneficial agreements.
- Implemented efficient CRM systems, streamlining prospect tracking and follow-up processes.
- Participated in industry networking events to establish connections with potential clients and partners.
Owner
Morris Michael Hotels Ltd
01.1997 - 10.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Account Manager
Kimberly-Clark
09.1991 - 12.1996
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products to increase customer engagement with brand.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
B Com - Management ,Accounting,Economics
University of Otago
Dunedin, NZSkills
- Cost analysis and savings
- Sales stategics
- Marketing Analytics
- Distribution and Planning
- Finacial Administration
- Event Management
Timeline
Business Development
Self Employed
10.2021 - Current
Owner
Morris Michael Hotels Ltd
01.1997 - 10.2021
Account Manager
Kimberly-Clark
09.1991 - 12.1996
B Com - Management ,Accounting,Economics
University of Otago
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