Richard Nguyen
Auckland,AUK
Summary
Seasoned Operations Manager and talented leader with a decade of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of hospitality industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Unqualified, disloyal, lazy and In-genuine staff wasting your time, money and energy? I can solve that problem for you because i am have never been and will never be one of those. Contact me today via 0221733769 any time and any day
Best Achievements in New Zealand has been searching and maintaing multiple successfull mentors and adivisors, who had helped and been mentoring me to be mentally, physically, financially, spiritually better daily.
i have read more than 150 books in my life and personally have 100 plus books in myhome library. i have attened more than 20 seminars online and in person related to realesate, public speaking, management, sales, personal development, life coach ...
i have invested more than 16000$ USD on onlince courses, coaching and consulting in areas of health, wealth and relationship.
i am a father of one and happily married man with an amazing wife who always supported everything i do.
i am a competitive person and whatever i put my mind, body and soul in, i will be the best i can be in that field. I competed in many coffee competitions, and got runner ups titles. i competed in body building competition WFF and NABBA in 2016 and got 3rd place out of 9 people.
As my previous company just got sold 2 months ago, i am taking this opportunity to work and learn new skills in another industry. i am willing to start as an entry level employee again without hesitation.
Overview
10
10
years of professional experience
Work History
Operations Manager
Lola Café Mt Wellington
12.2019 - 09.2024
- Developing Menus, Systems, Events, Functions
- In Charge of All Marketing Channels
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Building Healthy & Safety Compliance
- Ensuring all KPIs are achieved monthly, managing food costs, labour costs, negotiating price with suppliers.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Established standard operating procedures that enhanced employee performance.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Increased employee retention rate by creating professional development programs.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Multisite Operations Manager
Onehunga Café (Maestro Cafes LTD)
01.2017 - 11.2019
- Managed vendor relationships effectively, negotiating contracts for better terms and maintaining strong working partnerships.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Operations Manager
Onehunga Café (Maestro Cafes LTD)
01.2016 - 01.2017
- Assist Operations Manager to achieve company's targets including while looking after day to day operations
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Implemented theft prevention policies to minimize potential stock loss.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Working As Duty Manager
Onehunga Café(Maestro Cafes LTD)
12.2014 - 01.2016
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving customers concerns and complaints.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Harvard Economics Course - Harvard Economics Course
Harvard Ex
USA03.2020
Social Media Content Creation On Instagram And Facebook - Digital Marketing
Tailopez Digital Marketing Mastermind
USA10.2017
Online Fitness Personal Training Course, - Health And Fitness
Online Trainer Academy " Jonathan Goodman"
USA06.2016
International English Language Testing System - English Language And Literature
IELTS
Vietnam03.2016
LCQ - Alcohol Licensing Controller
Service IQ
Auckland, New Zealand06.2015
Hygiene Certificate - Healthy & Safety
The Northshore Academy
Auckland, New Zealand05.2015
Diploma in Business (level 6) - Business Management
Edenz Colledges
Auckland10.2014
Temporary Financial Certificate -
Accounting Certificate
01.2010
Skills
- Process Improvement Strategist
- Budget,P&L Development and Management
- Staff Retention & Relation
- Net Working
- Social Media Marketing
- Regulatory Compliance
- Analytics & SEO
- Accounting
- Copy Writing
- Sales & Marketing
- Human Resources
- Innovation Leadership
- Client Relationships
Hobbies and Interests
I love learning new things every day. I love studying human psychology, personal development in health, wealth, love, and happiness. I am especially interested in the stock market, marketing, and business. I love helping, educating, training people.
Accomplishments
- Saved the company $1200 weekly for 2 years + by aggressively negotiating with coffee and beverages suppliers.
- Saved the company approximately $ 50k on unnecessary labour last 3 years
- Supervised team of 19 staff members.
- Generated $1.2 million average per year in revenue.
- Reduced lost workdays and recordable incidents to 2 per year by implementing a safety awareness program.
- Reduced operational expenses by 7% by streamlining branch operations.
●Personal Accomplishments Have a board of successful mentors and advisors who always there to support and give advice.
● Read more than 150 books on personal developments
● Have a collection of 100 plus books Attended more than 20 online and in person seminars related to real estate, life coach, investing, communication, public speaking, hospitality management, net working....
● Competed in fitness competition 2016 WFF & NABBA came 3rd place
● Competed in Auckland Latter Art Throwdowns and came as runner up twice
● Received New Zealand Hospitality Awards as Up & Coming Barista 2016.
● Married for 5 years & have a beautiful daughter
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Japanese
Elementary
Timeline
Operations Manager
Lola Café Mt Wellington
12.2019 - 09.2024
Multisite Operations Manager
Onehunga Café (Maestro Cafes LTD)
01.2017 - 11.2019
Assistant Operations Manager
Onehunga Café (Maestro Cafes LTD)
01.2016 - 01.2017
Working As Duty Manager
Onehunga Café(Maestro Cafes LTD)
12.2014 - 01.2016
Harvard Economics Course - Harvard Economics Course
Harvard Ex
Social Media Content Creation On Instagram And Facebook - Digital Marketing
Tailopez Digital Marketing Mastermind
Online Fitness Personal Training Course, - Health And Fitness
Online Trainer Academy " Jonathan Goodman"
International English Language Testing System - English Language And Literature
IELTS
LCQ - Alcohol Licensing Controller
Service IQ
Hygiene Certificate - Healthy & Safety
The Northshore Academy
Diploma in Business (level 6) - Business Management
Edenz Colledges
Temporary Financial Certificate -
Accounting Certificate
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