- Graphic Design
- Cooking
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Team Sports
- Music
- Playing Sports
- Photography
- Family
Richard Roberts
Hamilton,WKO
Summary
Proven Operations Manager with a track record of driving process improvements and increasing customer satisfaction at Raglan Four Square. Expert in operations management and team leadership, achieving significant reductions in operational expenses. Skilled in fostering employee development and implementing innovative solutions, resulting in a positive work environment and enhanced partner relations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Operations Manager
Raglan Four Square
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
Matamata New World
06.2021 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Business Partner Four Square
Foodstuffs North Island
07.2014 - 06.2021
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Increased client satisfaction by streamlining business processes and implementing innovative solutions.
- Played a crucial role in company growth by identifying new market opportunities and developing comprehensive strategies.
- Managed cross-functional teams to deliver high-quality projects on time and within budget.
- Developed and maintained strong relationships with key stakeholders for improved collaboration and strategic alignment.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Optimized team performance by providing continuous feedback, coaching, and development opportunities.
- Championed diversity and inclusion efforts, fostering a positive work environment for all employees.
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
- Mentored junior staff members, equipping them with the skills needed to excel in their roles.
- Prepared and presented reports on status of projects and initiatives.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Developed and implemented strategies to enhance partner relations.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Monitored partner performance and provided feedback on areas of improvement.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Lead Project manager for all New Stores and refurbishments
- Worked 1 on 1 with Store Owner Operators to ensure business growth and training were being met during Store Visits.
- Identify and nurture Store Owners to progress from Four Square Banner to New World Banner by using tools and data developed by Foodstuffs.
Education
Management Development - Business Management
Foodstuffs NCEA
Auckland, NZ11.2007
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Goal Setting
- Project management abilities
- Project Leadership
- Process Improvement
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Continuous improvements
- Organizational Management
- Superb time management skills
- Delegation
- Invoice Processing
- Retail Operations Management
- Business Administration
- Unsurpassed work ethic
- Incidents management
- Risk Management
- Building and Facility Management
- P&L Management
Interests
Timeline
Operations Manager
Raglan Four Square
01.2024 - Current
Operations Manager
Matamata New World
06.2021 - 12.2023
Business Partner Four Square
Foodstuffs North Island
07.2014 - 06.2021
Management Development - Business Management
Foodstuffs NCEA
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