Richard Sissons
Howick
Summary
Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence.
Overview
35
35
years of professional experience
1982
1982
years of post-secondary education
Work History
Service Advisor
BM Workshop
East Tamaki
10.2012 - 08.2025
- Managed service department workflow and coordinated with technicians for repairs.
- Maintained accurate customer records and service histories in management software.
- Ensured compliance with safety regulations during vehicle inspections
- Collaborated with parts department to ensure timely availability of needed components.
- Provided accurate estimates of repair costs, labor times and parts prices to customers
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Store Manager
Tyrepower
East Tamaki
04.2005 - 09.2012
- Managed daily store operations to ensure smooth workflow and efficiency.
- Trained and supervised staff to enhance customer service skills and product knowledge.
- Oversaw inventory management to maintain optimal stock levels and minimize losses.
- Coordinated with suppliers for timely product delivery and effective stock replenishment.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Performed regular price checks to ensure competitive pricing.
Owner manager
Shock Shop
East Tamaki
03.2001 - 03.2005
- Managed daily operations and staff scheduling for a busy automotive service shop.
- Coordinated customer service efforts to enhance client satisfaction and retention.
- Oversaw inventory management to ensure availability of essential parts and supplies.
- Trained new employees on safety protocols and operational procedures effectively.
Owner/Operator Manager
Alignment Centre
Bulawayo
01.1991 - 12.2000
Education
GCE O’levels
Bulawayo, ZimbabweSkills
- Customer service
- Service department management
- Vehicle inspection
- Parts ordering
Languages
English
First Language
Affiliations
- Avid Motor sport fan
- Built a Lotus 7 kit car
- Spending time with family and friends
- Enjoy music
Timeline
Service Advisor
BM Workshop
10.2012 - 08.2025
Store Manager
Tyrepower
04.2005 - 09.2012
Owner manager
Shock Shop
03.2001 - 03.2005
Owner/Operator Manager
Alignment Centre
01.1991 - 12.2000
GCE O’levels
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