Richard Walsh
Auckland,AUK
Summary
Dynamic retail professional with extensive experience at Rembrandt Menswear, excelling in customer service. Proven track record in sales and team leadership, driving operational efficiency and fostering strong customer relationships, but most importantly strong sales skills.
Overview
12
12
years of professional experience
Work History
Senior 2IC
Rembrandt Menswear
, Auckland
03.2023 - Current
- Love selling to clients and forming a long-term relationship with repeat business.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Used product knowledge to suggest items to match client needs.
- Placed special orders or called other stores to find desired items.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Retail Manager
Rembrandt Menswear
, Auckland
03.2013 - 03.2023
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Established customer service standards and monitored staff compliance.
Skills
- Strong sales ability
- Visual merchandising
- Customer service
- Cash handling
- Employee training
- Supervision and leadership
- Excellent communication
- Friendly, positive attitude
- Team player
Timeline
Senior 2IC
Rembrandt Menswear
03.2023 - Current
Retail Manager
Rembrandt Menswear
03.2013 - 03.2023
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