Richard Zhang

• Acted as Deputy Transitional Facility Operator (TFO Deputy), ensuring strict daily compliance across the facility and yard in accordance with MPI, NZ Customs, and the Customs Controlled Area (CCA) regulatory requirements.
•Managed, oversaw, and coordinated all sea container devanning processes while implementing safe biosecurity practices.
• Coordinated with MPI and NZ Customs officers to facilitate physical inspections and achieve successful outcomes in regulatory biosecurity audits.
• Led and mentored a cross-functional warehouse team to drive 3PL (Third-Party Logistics) operations, consistently meeting client KPIs and delivery timelines.
• Streamlined daily yard operations, enhancing inbound and outbound freight processes while supervising safe loading and unloading of 3PL transport vehicles.

• Cultivated and maintained strong professional relationships with key clients, transport partners, and external stakeholders to ensure clear communication and reliable supply chain execution.

• Managed international clearance processes with broker for air cargo and sea containers, ensuring compliance and timely delivery.
• Managed container processes for efficient devanning and hold bills.
• Coordinated cartage arrangements for prompt operations and collection from POD and Air New Zealand Cargo.
• Delegated delivery duties to team, optimizing local operations and coordinating with third-party delivery services.
• Monitor facility operation and run business following TF&CCA standards.
• Book and cooperate with MPI&Customs officer for inspection and further actions.
• Oversee business operation and communicate with overseas departments.

• Managed two warehouses with over 2000 SKUs, overseeing pick, pack, and dispatch tasks to ensure efficient operations.
• Adjusted pickup and delivery plans to optimize logistics and monitored courier performance for improved service levels.
• Applied clear planning methods to meet supply chain demand and improve distribution flow.
• Delivered ongoing health and safety training, enhancing team skills and compliance with safety standards.
• Supported inward and outward activity checks and maintained clear ERP records.

• Managed car-yard with over 100 cars, ensuring professional presentation and optimal inventory management.
• Cooperated with sales team to maintain high service standards and enhance customer satisfaction.
• Coordinated with workshops and third parties to ensure products maintained competitive quality and performance.
• Facilitated order placement and tracking for vehicles and parts in partnership with CEO.

• Led daily warehouse operations, managing a team of 6 to ensure efficient workflow.
• Work with warehouse team to process over 3000 parcels daily.
• Scheduled and monitored courier team, facilitating timely pickup service for over 100 business partners.
• Acted as RMP duty manager, maintained safety and organization in warehouse by adhering to RMP regulations.