Richard II Bunoan

· Cleaning and organizing rooms, hallways, lobbies, and other living/work areas.

· Dusting furniture, fixtures, and surfaces.

· Sweeping, mopping, and vacuuming floors.

· Changing bed linens and making beds.

· Replenishing amenities such as toiletries, towels, and linens.

· Emptying trash and disposing of waste.

· Cleaning and sanitizing bathrooms, including toilets, sinks, and shower/bathtub areas.

· Stocking and restocking supplies and inventory.

· Reporting any maintenance issues or damages to management.

· Following proper safety and sanitation procedures.

· Providing excellent customer service and addressing customer concerns or requests promptly.

· Collaborating with other staff members and ensuring effective teamwork.

· Maintaining a positive and professional demeanor at all times.

• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Educated customers on features and benefits of banking products and services.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Collaborated with other departments to confirm compliance with banking procedures and regulations.
• Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
• Provided advice on different bank products and financial options.
• Built and maintained portfolio of loans to meet established goals and objectives.

• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
• Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
• Rotated linens in storerooms and replenished when supplies ran low.

· Welcoming and assisting visitors in a friendly and

professional manner.

· Reporting to management and performing

administrative duties.

· Scheduling and confirming appointments, meetings and

events.

· Handling basic inquiries and sorting emails.

· Keeping the reception area tidy and observing

professional etiquette.

· Performing other administrative tasks, if required.