Richelle Redmond
Auckland
Summary
Dynamic and compassionate professional with a proven track record at Southern Cross North Harbour, excelling in direct patient care and office administration. Recognized for enhancing patient satisfaction through effective communication and strong organizational skills. Committed to maintaining confidentiality while delivering high-quality support in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Pre Admission Receptionist
Southern Cross North Harbour
01.2020 - 05.2025
- Cultivated positive relationships with patients through professional demeanour and excellent interpersonal skills.
- Created clinic appointments, communicating with patients often as a first point of contact.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Health Care Assistant
Southern Cross North Harbour
03.2019 - 05.2025
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Assisted with nutritional planning, ensuring patient diets supported health and recovery goals.
- Participated in continuous education programs to stay updated on healthcare best practices and emerging trends.
Assistant Manager
PETStock Takapuna
01.2016 - 03.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Education
Certificate in Veterinary Nursing -
Vet Nurse Plus
Auckland01-2014
Communication And Basic Councelling -
AIT
Auckland01-1994
Certificate in Teaching People With Disabilities -
AIT
Auckland01-1994
Certificate in Health Care Assistance -
AIT
Auckland01-1993
Skills
- Organization skills
- Compassion and empathy
- Time management
- Direct patient care
- Telephone skills
- Office administration
Timeline
Pre Admission Receptionist
Southern Cross North Harbour
01.2020 - 05.2025
Health Care Assistant
Southern Cross North Harbour
03.2019 - 05.2025
Assistant Manager
PETStock Takapuna
01.2016 - 03.2019
Certificate in Veterinary Nursing -
Vet Nurse Plus
Communication And Basic Councelling -
AIT
Certificate in Teaching People With Disabilities -
AIT
Certificate in Health Care Assistance -
AIT
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